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Compare Deskero vs OTRS ITSM
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email management
Escalation Management
Knowledge base
Live Chat
Omnichannel Support
Queue management
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Empowers users through a self-service knowledge portal
High-level process enforcement using a visual design tool
Offers clear visibility into assets and dependencies with CMDB
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Complexity sometimes requires technical administration skills
User interface design could benefit from modernization
