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Compare Deskero vs ScreenSteps
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor
