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Compare Deskero vs ShowMyPC
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated Responses And Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Works across multiple platforms and devices
Quick setup with simple installation
Enables quick screen sharing and file transfer
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Audio can be inconsistent during sessions
Updates do not install automatically
