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Compare Deskero vs TrustYou
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated Responses And Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Helps teams manage guest feedback efficiently
Improves review-response speed for hotel staff
Supports consistent and professional guest communication
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Requires ongoing data accuracy maintenance
May increase dependency on automated responses
