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Compare Deskero vs UseResponse
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Seamless integration with multiple communication channels
Highly customizable including self-hosted and flexible deployment
Includes knowledge base, help desk, chat, feedback in one suite
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Navigating the admin console can be somewhat challenging
Theme adjustments can be tricky for certain users
