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Add to Compare
Add to Compare
Compare Gorgias vs BeyondTrust Remote Support
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
Inefficient spam control features
Lacks ticket volume visibility
Mobile device support is limited
Occasional remote-session lag or resolution issues
