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Compare Gorgias vs Broadly
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Inefficient spam control features
Lacks ticket volume visibility
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
