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Compare Gorgias vs LiveAdmins
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Call Center Management
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Guaranteed 24/7 coverage by human agents
Multilingual support expands global market reach
Instant lead notifications improve follow-up speed
Cons
Inefficient spam control features
Lacks ticket volume visibility
Customization and integration options can be improved
Coaching for chat agents may be necessitated
