LiveAdmins
Last Updated
Overview
LiveAdmins is a premier managed live chat platform designed to bridge the gap between website traffic and high-quality lead generation. While the customization and integration options can be improved, it is outweighed by the platform's ability to provide zero hold times and proactive engagement.
LiveAdmins Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
LiveAdmins Features
24/7 Managed Chat Support
This feature provides access to a global team of trained agents who handle visitor inquiries at all hours of the day. It ensures your business remains operational 365 days a year, providing personalized responses that humanize your brand presence.
Multilingual Engagement Capabilities
The platform supports real-time communication in several languages including English, Arabic, Spanish, French, and German. This allows businesses to expand their market reach globally by removing language barriers and fostering trust with a diverse, international customer base effectively.
Real-Time Lead Alerts
The system provides immediate notifications via SMS or email the moment a qualified prospect is identified during a chat. This optimizes the sales follow-up process by delivering hot lead transcripts directly to your team so they can close deals faster.
Pros And Cons of LiveAdmins
Pros
Guaranteed 24/7 coverage by human agents
Multilingual support expands global market reach
Instant lead notifications improve follow-up speed
Cons
Customization and integration options can be improved
Coaching for chat agents may be necessitated
LiveAdmins Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 51-100 employees
Less than 6 months
“24/7 chat support”
Pros
We use this software for one of our clients and it fits really well because the site gets visitors at all hours of the day and night. WebGreeter helps capture their information and gives potential customers a reason to return to the website. Having a real person available to chat with them 24/7 has been fantastic.
Cons
I don't have much negative to say about this software. The customer support has been stellar. There are occasional language barrier moments but we've been able to work through them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 51-100 employees
More than a year
“chat leads drive real results”
Pros
They're very consistent about following up and getting tasks finished quickly. Out of all our digital channels at the dealership, chat leads bring in the highest conversions.
Cons
The one area that could improve results even more for us would be having greeters who are more knowledgeable about automotive topics and able to handle basic car-related questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does LiveAdmins offer an API?
Yes, LiveAdmins offers an API.
What level of support does LiveAdmins offer?
LiveAdmins offers support via FAQs, blogs and extensive knowledge base.
Does LiveAdmins have a mobile app?
Yes, LiveAdmins does offer a dedicated mobile app.
Who are the typical users of LiveAdmins?
LiveAdmins features are used by sales directors and marketing managers in the automotive, real estate, healthcare, and education sectors who need round-the-clock engagement.
What types of pricing plans does LiveAdmins offer?
LiveAdmins price starts with 24/7 Fully Managed Live Chat Service at $399, Pebble at $99, and Pro at $14.99/seat. Get a detailed LiveAdmins cost breakdown tailored to your specific requirements.
What language does LiveAdmins support?
LiveAdmins software primarily supports multiple languages, such as English, Spanish, Arabic, French, and German to cater to a global audience.
What other apps does LiveAdmins integrate with?
LiveAdmins supports integration with a wide range of platforms, including HubSpot, Freshworks, Sugarcrm, Captorra, SharpSpring, Clio and Litify.