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Compare Gorgias vs ScreenSteps
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team
Cons
Inefficient spam control features
Lacks ticket volume visibility
Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor
