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Compare Gorgias vs SolarWinds Web Help Desk
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Email management
Escalation Management
Knowledge base
Live Chat
Omnichannel Support
Queue management
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Provides centralized IT asset discovery and inventory tracking
Offers built-in knowledge base for self-service and FAQs
Supports SLA tracking and automated escalations with notifications
Cons
Inefficient spam control features
Lacks ticket volume visibility
Resolving issues and implementing requests occasionally takes time
GUI experience may feel less polished for some users
