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Compare Gorgias vs TrustYou
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated Responses And Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Helps teams manage guest feedback efficiently
Improves review-response speed for hotel staff
Supports consistent and professional guest communication
Cons
Inefficient spam control features
Lacks ticket volume visibility
Requires ongoing data accuracy maintenance
May increase dependency on automated responses
