Add to Compare
Add to Compare
Add to Compare
Compare Gupshup vs BeyondTrust Remote Support
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Mobile device support is limited
Occasional remote-session lag or resolution issues
