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Compare Gupshup vs Broadly
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
