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Compare Gupshup vs Chekkit
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Centralizes all customer communications efficiently
Quick response improves customer satisfaction
Enables automated responses via AI employee
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Advanced analytics could be deeper
Some users may need custom workflows
