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Compare Gupshup vs LiveAdmins
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Call Center Management
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Guaranteed 24/7 coverage by human agents
Multilingual support expands global market reach
Instant lead notifications improve follow-up speed
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Customization and integration options can be improved
Coaching for chat agents may be necessitated
