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Compare Gupshup vs ScreenSteps
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor
