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Compare Gupshup vs ShowMyPC
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Automated Responses And Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Works across multiple platforms and devices
Quick setup with simple installation
Enables quick screen sharing and file transfer
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Audio can be inconsistent during sessions
Updates do not install automatically
