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Compare Gupshup vs UseResponse
Overall Rating
Ease of Use
8
0
Customer Support
7
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Seamless integration with multiple communication channels
Highly customizable including self-hosted and flexible deployment
Includes knowledge base, help desk, chat, feedback in one suite
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Navigating the admin console can be somewhat challenging
Theme adjustments can be tricky for certain users
