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Compare HelpCrunch vs BeyondTrust Remote Support
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Saves time with AI assistant for content generation
Good integration with the WordPress plugin
Captures customer email selectively based on schedule
Easy to use, with a professional interface
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
The mobile app lacks meta data display for chats
Reports on email campaigns need improvement
Mobile device support is limited
Occasional remote-session lag or resolution issues
