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Compare HelpCrunch vs Broadly
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Saves time with AI assistant for content generation
Good integration with the WordPress plugin
Captures customer email selectively based on schedule
Easy to use, with a professional interface
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
The mobile app lacks meta data display for chats
Reports on email campaigns need improvement
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
