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Compare Hiver vs SolarWinds Web Help Desk
Overall Rating
9
0
9
0
9
0
9
0
Specifications
Pros and Cons
Pros
Seamlessly tag emails and route them
Useful email templates and a knowledge base feature
Intuitive design that requires little training for team members
Real-time notifications prevent duplication of the same email
Provides centralized IT asset discovery and inventory tracking
Offers built-in knowledge base for self-service and FAQs
Supports SLA tracking and automated escalations with notifications
Cons
Lack of customization options for features like live chat icons, according to some software users
Only one person can be assigned to an email, which can be a drawback for collaborative tasks
Resolving issues and implementing requests occasionally takes time
GUI experience may feel less polished for some users
