Hiver

Hiver

18 Review(s)

Overview

Hiver software is a Software as a Service (SaaS) application that improves collaboration within organizations through email management and multi-channel helpdesk. While it offers limited customization options for features like live chat icons, Hiver enables teams to share conversations and collaborate effectively on sales, support, hiring, project management, and operations.

Overall Rating

Based on 18 users reviews

4.7

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Hiver Software?                                             

Hiver software is the first helpdesk designed specifically for Google Workspace, enabling teams to provide quick and compassionate customer service directly from Gmail. With Hiver software, users can effortlessly assign, track, and collaborate on customer emails while leveraging advanced analytics and automation — all within the familiar Gmail interface. This approach eliminates the need for time-consuming software training or tab switching, streamlining workflows efficiently.  

Hiver Pricing                                            

The Hiver price model comprises the following five unique plans:  

  • Free plan: $0  
  • Lite: $24  
  • Growth: $ 34  
  • Pro: $59  
  • Elite: Custom quote  

A free trial of Hiver software is also available. Get a detailed 

Hiver cost

 estimate to make a valuable decision for your business.      

Disclaimer: The pricing is subject to change.          

Hiver Integrations                

The software comes with diverse third-party integrations, including:  

  • Aircall  
  • Asana  
  • Jira  
  • QuickBooks  
  • Salesforce  
  • Slack  
  • WhatsApp  
  • Zapier  
Schedule a free Hiver Demo to learn more about its integration tools.

Who Is Hiver For?                          

Hiver software serves various industries and sectors, including:        

  • Technology and software  
  • Healthcare  
  • Education  
  • Travel and hospitality  
  • Logistics  
  • Manufacturing  

Is Hiver Software Right For You?    

Hiver software is a collaborative email platform that enables teams to provide quick and compassionate customer service. It empowers teams to offer swift, dedicated customer service directly through Gmail. It features email tagging, auto-assignment, templates, analytics, collision alerts, and SLA management. The software ensures secure communications without storing emails, which makes it a top choice for hundreds of companies like Canva, Upwork, and Flexport.  

Are you still unsure about Hiver? Call our team at (661) 384-7070 for expert guidance on your questions.     

Pros And Cons of Hiver

Pros

  • Seamlessly tag emails and route them

  • Useful email templates and a knowledge base feature

  • Intuitive design that requires little training for team members

  • Real-time notifications prevent duplication of the same email

Cons

  • Lack of customization options for features like live chat icons, according to some software users

  • Only one person can be assigned to an email, which can be a drawback for collaborative tasks

Frequently Asked Questions

Yes, Hiver software provides API access.

Hiver software supports the English language.

Yes, Hiver software offers a mobile app for iOS and Android devices.

The software supports a variety of third-party integrations, including QuickBooks, Salesforce, Slack, Aircall, Asana, Jira, Okta, WhatsApp, and Zapier.

The Hiver cost includes five distinct pricing plans: a Free plan at $0, Lite for $24, Growth for $34, Pro for $59, and Elite with a custom quote, along with an option for a free trial. Users can request a detailed analysis of the Hiver price.

Hiver software provides support through phone, a 24/7 live representative, chat, email/help desk, FAQs/forums, and a knowledge base.