Last Updated
Overview
Hiver software is a Software as a Service (SaaS) application that improves collaboration within organizations through email management and multi-channel helpdesk. While it offers limited customization options for features like live chat icons, Hiver enables teams to share conversations and collaborate effectively on sales, support, hiring, project management, and operations.
Overall Rating
Based on 18 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Hiver Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Hiver Software?
Hiver software is the first helpdesk designed specifically for Google Workspace, enabling teams to provide quick and compassionate customer service directly from Gmail. With Hiver software, users can effortlessly assign, track, and collaborate on customer emails while leveraging advanced analytics and automation — all within the familiar Gmail interface. This approach eliminates the need for time-consuming software training or tab switching, streamlining workflows efficiently.
Hiver Pricing
The Hiver price model comprises the following five unique plans:
- Free plan: $0
- Lite: $24
- Growth: $ 34
- Pro: $59
- Elite: Custom quote
A free trial of Hiver software is also available. Get a detailed
estimate to make a valuable decision for your business.
Disclaimer: The pricing is subject to change.
Hiver Integrations
The software comes with diverse third-party integrations, including:
- Aircall
- Asana
- Jira
- QuickBooks
- Salesforce
- Slack
- Zapier
Who Is Hiver For?
Hiver software serves various industries and sectors, including:
- Technology and software
- Healthcare
- Education
- Travel and hospitality
- Logistics
- Manufacturing
Is Hiver Software Right For You?
Hiver software is a collaborative email platform that enables teams to provide quick and compassionate customer service. It empowers teams to offer swift, dedicated customer service directly through Gmail. It features email tagging, auto-assignment, templates, analytics, collision alerts, and SLA management. The software ensures secure communications without storing emails, which makes it a top choice for hundreds of companies like Canva, Upwork, and Flexport.
Are you still unsure about Hiver? Call our team at (661) 384-7070 for expert guidance on your questions.
Hiver Features
Email Management
Hiver software streamlines email management with features like shared inboxes, customer portals, and unique conversation IDs. Its email templates support real-time collaboration to manage workload distribution even through mobile apps. It ensures efficient communication and faster resolutions for customer issues.
Automation
The platform enhances efficiency by utilizing powerful rule-based and body-search automation. It allows teams to streamline mundane help desk tasks. Moreover, users can set trigger conditions based on email content for more contextual and effective automation.
Analytics
Users can improve team performance and customer satisfaction with Hiver's analytics. It supports several tools, such as real-time visual reports, SLA tracking, customer feedback surveys, and AI-driven tools. It assists teams in summarizing emails and identifying non-actionable responses for enhanced resolution efficiency.
Integrations
Hiver software facilitates API and multiple integrations. It allows seamless connectivity with your preferred applications, enhancing your inbox's functionality. This integration approach streamlines workflows, promotes collaboration, and ensures that all essential tools work together to improve overall productivity and customer support.
Multi-channel Support
The feature helps set up and expand your multi-channel support from your inbox. It ensures that no customer email goes unnoticed. Hiver software also enables live chat, chatbots, a knowledge base, voice calls, and WhatsApp support for efficient query management and improved productivity.
Pros And Cons of Hiver
Pros
Seamlessly tag emails and route them
Useful email templates and a knowledge base feature
Intuitive design that requires little training for team members
Real-time notifications prevent duplication of the same email
Cons
Lack of customization options for features like live chat icons, according to some software users
Only one person can be assigned to an email, which can be a drawback for collaborative tasks
Hiver Reviews
Total 18 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars28%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Wholesale, 11-50 employees
More than a year
“An old user and a happy one”
Pros
Hiver has really made a difference in how we work together. The integration with Google Workspace is seamless and the shared labels and mailboxes make it easy for our team to find emails based on our workflow setup. The analytics for shared mailboxes give us useful insights, which help us optimize our processes and improve accountability across the company. We have been using Hiver for 6 to 7 years and we're really happy with it. Whenever we have issues, their support is available timely and they never brush off our concerns. Every employee in our company uses Hiver.
Cons
Usually, it's pretty easy to find things to complain about with any app but with Hiver, I honestly can't think of anything that really bothers me with how we use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 500+ employees
Less than a year
“A bit pricey, yet very effective”
Pros
I love the automation, analytics and ticket management features as they really help me keep everything running smoothly.
Cons
The auto-assignment feature could be better, and I would love to be able to download analytics reports by tag count. Also, the pricing could be a bit more reasonable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Information Technology and Services, 101-500 employees
Less than a year
“Hiver is the best budget-friendly email tool”
Pros
The way it helps us distribute work and provides easy access to AI-based analysis for the team is great.
Cons
Automated rules are not available on the basic plan, and that causes a bit of an issue for us sometimes.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Hiver software offer an API?
Yes, Hiver software provides API access.
What language does Hiver software support?
Hiver software supports the English language.
Does Hiver software offer a mobile app?
Yes, Hiver software offers a mobile app for iOS and Android devices.
What other apps does Hiver software integrate with?
The software supports a variety of third-party integrations, including QuickBooks, Salesforce, Slack, Aircall, Asana, Jira, Okta, WhatsApp, and Zapier.
What types of pricing plans does Hiver software offer?
The Hiver cost includes five distinct pricing plans: a Free plan at $0, Lite for $24, Growth for $34, Pro for $59, and Elite with a custom quote, along with an option for a free trial. Users can request a detailed analysis of the Hiver price.
What level of support does Hiver software offer?
Hiver software provides support through phone, a 24/7 live representative, chat, email/help desk, FAQs/forums, and a knowledge base.