Overview
Hiver software is a Software as a Service (SaaS) application that improves collaboration within organizations through email management and multi-channel helpdesk. While it offers limited customization options for features like live chat icons, Hiver enables teams to share conversations and collaborate effectively on sales, support, hiring, project management, and operations.
Overall Rating
Based on 18 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Hiver Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Hiver Software?
Hiver software is the first helpdesk designed specifically for Google Workspace, enabling teams to provide quick and compassionate customer service directly from Gmail. With Hiver software, users can effortlessly assign, track, and collaborate on customer emails while leveraging advanced analytics and automation — all within the familiar Gmail interface. This approach eliminates the need for time-consuming software training or tab switching, streamlining workflows efficiently.
Hiver Pricing
The Hiver price model comprises the following five unique plans:
- Free plan: $0
- Lite: $24
- Growth: $ 34
- Pro: $59
- Elite: Custom quote
A free trial of Hiver software is also available. Get a detailed
estimate to make a valuable decision for your business.
Disclaimer: The pricing is subject to change.
Hiver Integrations
The software comes with diverse third-party integrations, including:
- Aircall
- Asana
- Jira
- QuickBooks
- Salesforce
- Slack
- Zapier
Who Is Hiver For?
Hiver software serves various industries and sectors, including:
- Technology and software
- Healthcare
- Education
- Travel and hospitality
- Logistics
- Manufacturing
Is Hiver Software Right For You?
Hiver software is a collaborative email platform that enables teams to provide quick and compassionate customer service. It empowers teams to offer swift, dedicated customer service directly through Gmail. It features email tagging, auto-assignment, templates, analytics, collision alerts, and SLA management. The software ensures secure communications without storing emails, which makes it a top choice for hundreds of companies like Canva, Upwork, and Flexport.
Are you still unsure about Hiver? Call our team at (661) 384-7070 for expert guidance on your questions.
Hiver Features
Hiver software streamlines email management with features like shared inboxes, customer portals, and unique conversation IDs. Its email templates support real-time collaboration to manage workload distribution even through mobile apps. It ensures efficient communication and faster resolutions for customer issues.
The platform enhances efficiency by utilizing powerful rule-based and body-search automation. It allows teams to streamline mundane help desk tasks. Moreover, users can set trigger conditions based on email content for more contextual and effective automation.
Users can improve team performance and customer satisfaction with Hiver's analytics. It supports several tools, such as real-time visual reports, SLA tracking, customer feedback surveys, and AI-driven tools. It assists teams in summarizing emails and identifying non-actionable responses for enhanced resolution efficiency.
Hiver software facilitates API and multiple integrations. It allows seamless connectivity with your preferred applications, enhancing your inbox's functionality. This integration approach streamlines workflows, promotes collaboration, and ensures that all essential tools work together to improve overall productivity and customer support.
The feature helps set up and expand your multi-channel support from your inbox. It ensures that no customer email goes unnoticed. Hiver software also enables live chat, chatbots, a knowledge base, voice calls, and WhatsApp support for efficient query management and improved productivity.