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Compare Launch27 vs Dynamics 365 Field Service
Overall Rating
Ease of Use
9
9
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Reporting & Analytics
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Efficient business operation tools
Automated notifications for clients
Reliable online payment system
Prompt support and setup assistance
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Some users note that there is a lack of refund policy clarity, so users might have to ask on their own
Frequent downtime issues
According to some users, updates for features should be regular to improve the experience
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
