Launch27 Reviews

“Awesome customer service

Pros

The customer service is fantastic and the product really helps me run my business more smoothly!

Cons

It's closed on weekends but it hasn't really been a big deal for me. It hasn't affected my workflow much.

“Great choice for booking services

Pros

The customer support was absolutely top-notch from the very beginning. They made the entire process of getting started so much easier than I expected.

Cons

NO CONS. Setting up pricing and services was pretty simple and I got it all done without any issues.

“Not happy with it

Pros

It worked well for a while but honestly, their team let me down. A lot of the features I paid for or were promised aren't working right, and customer service isn't very flexible.

Cons

I paid for the full year upfront but didn't get any discount for doing so, which was a bit disappointing. After being let down by the software, I decided to switch to Booking Koala. I'm honestly enjoying it a lot more, it has more features and is cheaper than the plan I was on with Launch 27. I ended up leaving two months before my year was up but they refused to refund the unused months. I find it frustrating, especially since I didn't get a discount for paying upfront in the first place. This kind of inflexibility is something I've never experienced with any software company before and it's honestly just poor customer service. It's the final straw for me.

“I love it

Pros

There's so much I absolutely love about Launch 27. It's become such an essential tool for my business. One of my favorite features is the ability to book cleanings easily and the software automatically sends out notifications to both my clients and staff through email and text. It takes so much off my plate and I don't have to worry about reminding anyone about appointments. Whenever I need support, I reach out to their team and they're always quick to respond. The whole experience has been fantastic!

Cons

Right now, I can't think of anything that's a problem. Everything's running smoothly and I don't have any issues at this time.

“Amazing service & support

Pros

I really appreciate the professionalism of the support team. Whenever I have a question or need assistance, they're always quick to help and provide clear, detailed answer.

Cons

I've noticed that there's no discount or incentive for customers who need start-up training or ongoing training to get the most out of the platform.

“Best platform for all your cleaning needs

Pros

It is pretty flexible and if you run into a problem, the customer service is amazing and always delivers.

Cons

I don't have any major cons. There are some features I wish were available but they're always one step ahead and let us know that they're working on them, which I appreciate.

“I'm new to this platform

Pros

Launch27 is incredibly easy to use and I was able to get the hang of it in no time.

Cons

I honestly don't have any complaints about the software. It does what I need it to do and I'm happy with it.

“Keep it clean and efficient

Pros

The dashboard is very simple and easy to use, especially for a small business like mine that doesn't want to expand much.

Cons

It feels outdated, and compared to others on the market, it's way overpriced. They haven't updated anything in a while and the support is terrible.

“Not recommended

Pros

When the software is working properly, it's really easy to use and I have no complaints. I remember when I first started using it, it was honestly the best software I could have chosen.

Cons

Ever since a new company took over this software, everything has just gone downhill. I've had customers being charged multiple times, emails being sent out without the owner's approval and now the app isn't working properly. But the worst part? My entire schedule disappeared yesterday. It's honestly unacceptable! We pay a lot of money for this software and now it's not even doing what it's supposed to. It's been super frustrating trying to deal with all these issues. I expected better, especially for the price we're paying.

“Centralized solution

Pros

I really appreciate having everything centralized in one place to manage my business operations. I've been able to eliminate several other programs since this platform combines so many functions into one inclusive solution. The mobile app is a nice touch that makes accessing features on the go much easier. What really stands out is how it's tailored for specific industries so the built-in functions actually match what we need. When something's missing there's a simple process for requesting new features from the development team. Being cloud-based means I can access everything from anywhere and the automation capabilities have freed up so much of my time that I can focus on growing the business or just have more personal time.

Cons

The mobile site has some quirks. There are subtle programming aspects I wish were more customizable though I understand these are specific to my business needs. With such an incredible development team I'm hopeful these features might be added later. Support is always there no matter how basic or technical your questions are. While the software works exactly as planned from day one sometimes new features don't work quite like I initially expected or can be a bit confusing. Still in all my months using this service I've never requested help without receiving it.

“controls operations but setup proved complex

Pros

It lets me control and manage different operations from my system creating work schedules based on pre-programmed reservations. It's perfect for mapping out employee workflows and programming various daily tasks throughout our facilities. I can schedule specific workdays for certain task types and define the main characteristics of what needs to be developed. With this reservation-based system we give hotel guests an automated way to request specific services without contacting reception giving them more freedom during there stay. They can also pay however they want and get service when they need it.

Cons

Setting this up at our hotel has been way more complicated than expected. While automating all our services through one reservation-based platform sounded great in theory the reality has been quite different. We're still working on getting everything configured properly and have only managed to automate about 60% of our tasks so far. Managing all these services from a single platform turned out to be much more complex than we initially anticipated.

“Reports with deep insights

Pros

I found it to be user-friendly. This tool handles so many tasks that I'd normally have to delegate which saves me both time and money. I don't have to stress about scheduling or keeping track of customer info since everything's stored in the system and syncs with my website. Plus the reporting feature gives me solid insights into my best performing months and helps me figure out how to boost results during slower periods.

Cons

Finding answers quickly can be frustrating since there's no instant contact option available. While online support groups exist getting immediate help when I need it most takes way too long. Would really benefit from having direct access to someone who could respond right away.

“convenient page layouts

Pros

Love how the page layouts let customers book services right away and they can see exactly what they're getting for there booked services.

Cons

Would be nice to have features for creating commercial cleaning proposals and invoices.

“Helpful customer service team

Pros

The features are simple to handle and whenever I've needed help customer service has been there for me.

Cons

Payment processing feels pretty manual and I find myself wishing there was more automated communication with customers

“Organized our operations

Pros

Running our business has become so much more organized since we started using this. The day-to-day operations flow much smoother now and I can handle tasks that used to take forever in just a fraction of the time.

Cons

Can get pricey though I believe the value justifies the cost.

“Perfect for cleaning services

Pros

This software has made running my service business so easy. The automation features are perfectly designed for cleaning services though you can adapt it for other industries too. I really appreciate the automated email system and how simple the customer management is. The mobile app works great and the booking form is totally customizable to fit your needs. Plus the online login system is made specifically for your business. Whenever I've needed help their support team has been quick to respond and always friendly.

Cons

The email customizer feels pretty restrictive. You can add your own code for custom emails but the system actually modifies whatever code you put in there. Really hoping they'll give that editor a major upgrade to make it more robust.

“cooperative team

Pros

What I like most is how this platform gave us exactly what we needed to elevate our business. The CRM system makes everything accessible with live support chat, automated scheduling and tons of branding and marketing tools that work perfectly for growing companies. The team behind it is very cooperative and always goes out of their way to make sure we're getting the most out of the software experience.

Cons

We haven't faced any problems yet so I can't really speak to how well support handles issues when they arise.

“The best option out there

Pros

I've tried plenty of other software options but nothing really comes close to this one. It fits perfectly with cleaning businesses since the founder actually has extensive experience in the industry and understands exactly what we need.

Cons

The cost gets pretty high when you upgrade to the full version which can be tough on the budget.

“Simple to add info

Pros

Adding information is simple and the reminder emails keep me on track with important tasks.

Cons

Customer onboarding process can be pretty confusing and I've seen people struggle when they're setting up there accounts for the first time. The drag and drop scheduling feature is frustrating because it automatically changes all future appointments without asking. It would be much better if it prompted you to choose what happens with upcoming appointments instead of just assuming.

“Turned my business into the most accessible service provider

Pros

L27 transformed my business into the most accessible service provider around here within just a few months. The layout is something everyone really appreciates and I can't say enough good things about there support team, they're absolutely outstanding.

Cons

Can't think of any real downsides. Everything about their service has been totally worth the investment!

“lags behind bigger competitors

Pros

The ongoing updates and enhancements they roll out consistently have been really impressive over time.

Cons

Bigger competitors have developed similar tools with more powerful feature sets that work better for larger organizations.

“Simplified our operations

Pros

Running my service business has become much more manageable with this platform.

Cons

The app tends to be pretty buggy though they're always making improvements.

“affordable option

Pros

I really like how simple it is to handle bookings online and process payments. Having all customer information in one centralized database makes everything so much more efficient. The customer service team is brilliant and the monthly subscription cost is pretty reasonable compared to other options out there.

Cons

I found myself getting lost in certain sections though that's probably more on me since I'm not the most tech-savvy person around.

“customizable according to your brand

Pros

The booking form is really solid and yet keeps things simple. Love how customizable it is to match your brand perfectly. Accepting payments becomes super easy and the pricing configurations let you handle jobs in different ways. Being able to pay vendors and teams either by percentage or hourly is a nice touch. What really impressed me is how it comes loaded with tons of pre-made emails so you're basically ready to roll right from the start with minimal setup.

Cons

There's a slight learning curve when getting started but honestly that's about the only downside I can think of. The support team is great though so you're never really stuck for long.

“easy to set up bookings

Pros

Setting up online booking for our residential cleaning business has been so easy with this platform. Clients can easily schedule appointments and the whole system just works smoothly.

Cons

Nothing to complain about.

“easy desktop setup but mobile app is unstable

Pros

So easy to get started with. Everything worked right away without any configuration headaches.

Cons

The mobile app keeps crashing on me though I have to say the desktop version works pretty well.

“essential for my business

Pros

I can't imagine running my cleaning business without this automation tool. It's completely transformed how I manage operations and has become absolutely essential for my day-to-day workflow.

Cons

I wish there was a way to view previous appointments by month. That would make finding older records much easier.

“No more paperwork

Pros

This has completely simplified my daily workflow. I've ditched all the paperwork and clients really appreciate being able to modify their own appointments.

Cons

The mobile app makes it really difficult to edit emails before sending them out to customers.

“Needs geofencing feature

Pros

The booking feature has been a game-changer for keeping our operations efficient. It's become essential for maintaining our lean business model.

Cons

Lack of geofencing really frustrated me and made management much more challenging.

“Responsive team

Pros

I appreciate how quickly their customer support gets back to me when I need help. The team is constantly working on improvements and updates which shows they're committed to making the platform better. Once you spend some time learning the system, it becomes pretty simple. Plus the admin team sends out regular emails with helpful tips and success strategies that are actually relevant to what I'm doing.

Cons

There are way too many broken or half-finished features that just don't work properly. When my team really needs something fixed we get sent to some website with hundreds of other requests where we basically have to hope for the best. Also way too expensive.

“amazing automation features

Pros

The automation features alone made switching worthwhile. Automates things like follow-up emails and reminders that we used to handle manually. Now we can actually focus on growing our business instead of just keeping up with daily tasks. What I really enjoy is how they're constantly rolling out improvements and new features, plus they make sure we're getting the most out of everything available. Customer support responds quickly and they genuinely want to hear our feedback and ideas.

Cons

The referral engine could use some work and I'd love to see more features in the email offerings though I've been told that's already in development. Other than that, I don't really have any major complaints.

“checks all boxes

Pros

It covers all the bases from scheduling appointments to letting clients book through their own form, plus handling payments for services. It's got everything I need in one place.

Cons

Occasional maintenance downtime though it's rarely a problem for me.

“Designed for housekeeping companies

Pros

The booking form is awesome and I really like the user interface. The extra tips and tricks for building a local service business online are helpful too.

Cons

Sometimes I feel like an afterthought since they originally focused on housekeeping companies. Even though laundry services were listed as compatible when I signed up, most new features seem designed for their main user base of house cleaners. It makes me feel undervalued as a customer and I'm currently searching for software that will actually grow alongside my laundry valet business rather than leaving me behind.

“Satisfied with my decision

Pros

I made the switch from another CRM because I wasn't happy with where it was heading. The old system required so much manual work, tons of clicking between different programs and windows that was literally giving me carpal tunnel. Processing payments through Authorize.net was especially tedious. A friend kept telling me about all the automation features here like worker and client portals, online booking and scheduling tools. I'm really glad he convinced me to make the change. What makes this platform so effective is how everything connects. House cleaners can check their schedules independently and update their availability without me having to manage every detail. The L27 auto authorization and charging features save me hours each week. Having both customers and cleaners logged into the system keeps everyone informed and accountable. The whole workflow just runs smoother when everyone can participate online instead of relying on phone calls and manual updates.

Cons

The online booking feature feels pretty fresh and I think it'll need some time before customers really trust booking appointments this way. Would be great if they offered marketing workshops to help us promote this feature better. I'm really eager to use online booking more but need guidance on getting customers comfortable with it.

“So many useful features

Pros

The calendaring and notification system for clients is amazing plus the booking form and analytics are very useful. What really stands out is how the booking form syncs with our staff calendar.

Cons

I really wish it had staff assignment capabilities based on geographic locations and other parameters. I think this feature is in development but no other software offers it yet and its badly needed in our industry.

“Top-notch customer service

Pros

In our experience it has been very user-friendly. I've honestly never experienced customer service this good. This platform covers all my scheduling needs perfectly.

Cons

Nothing really bothers me about it. Maybe expanding the API options would be nice but that's pretty minor.

“Useful gmail calendar integration

Pros

Love how customers can book appointments online and handle credit card payments when necessary. The Gmail calendar integration is perfect and I can forward everything directly to my team members.

Cons

I wish there was a way to handle team payments directly through the platform.

“Uncomplicated set up

Pros

It was not hard to set up and whenever I hit a snag their support team jumped in to help right away. I'm constantly impressed by the monthly updates that keep improving functionality. My latest favorite addition has to be the one-click credit card charging feature. Would definitely recommend this scheduling platform to others.

Cons

There isn't much I can complain about. If I had to suggest one thing, it would be improving the monthly view feature.

“exceeded my expectations

Pros

It is so simple to handle. The interface feels really user-friendly and doesn't require much effort to get used to.

Cons

I can't think of anything negative to say right now. Everything has gone beyond what I expected.

“Good experience of 1 year

Pros

I've been working with this system for more than a year now and it's really helped automate my operations. The support team is wonderful and always ready to help when I need them.

Cons

Can't really find any major issues with it.

“They designed our app

Pros

The platform has completely transformed how we operate! We were already working on improving our business strategies and when someone introduced us to this system, Anthony and his team really took everything to the next level. I'd definitely recommend them to anyone. Plus they even created our company's mobile app!

Cons

Nothing comes to mind. The team is great and service has been top-notch.

“easy booking and management but payroll switch inconvenient

Pros

Implementation was really simple for my website. Customers find the booking process easy and user-friendly. The backend interface works great for managing everything.

Cons

The payroll feature they launched with (Stripe) got discontinued so now I'm stuck using a separate payroll app which is pretty inconvenient.

“Solid support

Pros

I'd say the support we got from their team was superb. Great team!

Cons

I think the pricing feels a bit high. Would be nice to see some different pricing tiers or more affordable options.

“customizable solution

Pros

I like being able to handle everything from start to finish with just this one platform. The way it connects booking, assignments and payments is fantastic. And it's so simple to use! What I love most is how easy it is to customize the booking forms and pricing.

Cons

Would be nice if confirmed bookings showed up right on the main page instead of having to dig through dropdown menus every time.

“No issues at all

Pros

I can secure appointments even when we're closed and can't take calls.

Cons

There's honestly nothing major that bothers me about this platform.

“all functions at one spot

Pros

Being able to handle scheduling, track client information and manage billing all from one place is a plus.

Cons

The email templates that get sent out don't look very polished or visually appealing.

“They are always available

Pros

There's always someone available when I need help or have questions. The Facebook community they've built is excellent too and adds so much value.

Cons

I have a few small complaints specific to my operation but honestly there's hardly anything I dislike about it!

“attractive booking form

Pros

The booking form looks really professional and helps build customer confidence.

Cons

The scheduling system doesn't capture any client details unless they actually complete a booking which is frustrating when you're trying to track potential customers.

“Helped me grow

Pros

Launch 27 gave me everything I needed to get my business off the ground. It's like having an experienced assistant handling all the professional details while making my company look established from day one.

Cons

I can't really think of anything negative to say about it. When something doesn't work quite right, their support team jumps on it fast and gets things sorted out.

“Their team never disappoints

Pros

I love how quick customers can schedule appointments, literally takes seconds. The interface is clearly built to drive conversions and whenever I need help, their support team has never let me down.

Cons

Wish there were some built-in email templates ready to go. Though honestly this is pretty minor given all the other great stuff it offers.