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Compare Monster VoIP vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Easy to get virtual phone numbers for different cities, such as New York and California
Extensive suite of features to streamline calls
Customizable and scalable tools
Seamlessly integrates with a huge variety of popular applications
Intuitive mobile app for Android and iOS
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
PDF documents not available
Pages shown as a missed call
Manual setup, not automatic
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
