Last Updated
Overview
Monster VoIP delivers dependable VoIP services that support voice, video, and messaging for seamless communication. While setup might require technical understanding, its affordability and scalability make it an appealing business phone solution. Moreover, Monster VoIP also supports numerous integrations for contact centers.
Monster VoIP Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Monster VoIP Features
Callback System
Monster VoIP enables customers to request a return call during busy times. It boosts customer satisfaction by reducing wait times and ensuring no missed calls, offering a smoother, more efficient customer experience.
Music-On-Hold
This feature plays custom audio while customers wait in the queue. It keeps callers engaged, reduces frustration, and enhances the overall caller experience. It assists businesses in maintaining a more professional and welcoming communication environment.
Audio and Video Recording
The software enables audio and video recording of calls and meetings, documenting important interactions. It provides businesses with a meaningful resource for reviewing communication and improving service. It also supports training, quality assurance, and compliance.
Virtual New York Phone Numbers
Businesses can acquire virtual New York phone numbers. It allows them to establish a local presence without being physically located in the city. This tool boosts credibility with local customers and expands market reach without the costs of a physical office.
Reporting and Analytics
Monster VoIP offers detailed insights into call metrics and performance. This feature helps businesses make data-driven decisions, monitor agent productivity, and optimize communication strategies. These data insights improve operational efficiency and customer service.
Pros And Cons of Monster VoIP
Pros
Easy to get virtual phone numbers for different cities, such as New York and California
Extensive suite of features to streamline calls
Customizable and scalable tools
Seamlessly integrates with a huge variety of popular applications
Intuitive mobile app for Android and iOS
Cons
PDF documents not available
Pages shown as a missed call
Manual setup, not automatic
Monster VoIP Reviews
Total 20 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars25%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Josephine
Real Estate, 1-10 employees
Less than a year
“Love the ability to shorten rings”
Pros
Loved how you can shorten the rings and even leave a voicemail!
Cons
It's great that I can take notes while using the dialer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bea
IT, 11-50 employees
Free Trial
“Improving call management and customer service with Monster VoIP”
Pros
This has really changed the way we communicate, especially with its advanced features and CRM integrations like Salesforce and HubSpot.
Cons
The only thing I encountered is that outbound calls can get expensive in some areas.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Kumutha
Human Resources, 500+ employees
Less than a year
“The best software for online meetings”
Pros
I really appreciate the mobile access and chat features mostly. It's great that we can send separate messages during meetings.
Cons
Honestly I don't have anything negative to say. The software is amazing, and I'd recommend it to anyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Monster VoIP offer an API?
Yes, Monster VoIP offers an API.
What language does Monster VoIP support?
Monster VoIP supports the English language only.
What other apps does Monster VoIP integrate with?
Monster VoIP integrates with Microsoft Teams, Stripe, Zoho, and several others.
What type of pricing plans does Monster VoIP offer?
The Monster VoIP price is customizable and depends on your business needs. Users can get pricing for a tailored plan.
Who are the typical users of Monster VoIP?
The typical users of Monster VoIP are call centers, education, IT, insurance, and healthcare industries.
What level of support does Monster VoIP offer?
Monster VoIP offers email, phone support, a knowledge base, ticket submission, community forums, and FAQs.