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Compare NUACOM vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
10
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Excellent marketing facilities and conversation recording for training
High-quality call service
Interactive voice features and call playback useful for small businesses
Easy customization and user-friendly interface
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Complexity in configuring call routing, according to some software users
Reliance on support to restore previous call flow, despite portal access
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
