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Compare OptimoRoute vs Dynamics 365 Field Service
Overall Rating
Ease of Use
9
9
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Reporting & Analytics
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Drivers can submit progress pictures
Great for delivering information
Constant updates with new features
Easy to train drivers and managers
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Street routing needs improvement, according to some software users
Some users suggest a bit of advancement for analytics and reporting tools
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
