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Compare Ringover vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Extensive list of integrations
Excellent customer service
Calendar available for every operator
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Operations can be unstable at times, according to software users
Calls can get dropped easily in specific countries, according to software users
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
