Last Updated
Overview
Ringover software simplifies team communication with its cloud-based phone system. Designed for customer support, sales, and remote teams, the software improves productivity and collaboration. While it may lack advanced customization for complex setups, its ease of use and pricing make it a solid choice.
Overall Rating
Based on 25 users reviews
4.8
Rating Distribution
Positive
96%
Neutral
0%
Negative
4%
Starting Price
Custom
Ringover Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Ringover?
Overview
Ringover is a cloud-based communication platform tailored for customer support, sales teams, and remote work environments. It provides seamless phone, SMS, and video call solutions, helping businesses improve team collaboration and customer interactions. Ringover addresses common problems like fragmented workflows and inefficient customer outreach by centralizing communication in one easy-to-use system. The software stands out for its simplicity and efficiency in communication management.
Ringover Pricing
- Smart: $29/user/month (offers a flexible phone system for daily operations)
- Business: $54/user/month (designed to enhance team management)
- Advanced: $64/user/month (offers advanced communication and productivity features)
Ringover cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.
Disclaimer: The pricing is subject to change.
Ringover Integrations
The software seamlessly integrates with various popular business applications, including:
- Amazon AWS
- HubSpot
- Pipedrive
- Google Meet
- Google Workspace
- Jira
- Microsoft Dynamics
- Microsoft Azure
Who Is Ringover For?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Computer software
- IT
- Events services
- Chemicals
- Education management
- Design
- E-learning
Is Ringover Right For You?
Ringover’s reliable, scalable infrastructure makes it a top contender in the unified communications space. It is ideal for businesses aiming to enhance productivity without the complexity of managing multiple tools. The software places a heavy emphasis on data security and is GDPR-compliant. It also offers many add-ons, such as omnichannel messaging and local number bundles, to enhance efficiency.
Is Ringover right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.
Ringover Features
Time-Based Routing
Ringover automatically routes calls to different agents or departments based on predefined schedules. This ensures customer inquiries are handled promptly during business hours and efficiently rerouted after hours.
Interactive Voice Response (IVR)
The software enables callers to navigate through self-service options using voice prompts or keypresses. This reduces call handling time by directing customers to the right department or providing automated solutions, resulting in higher customer satisfaction.
Custom Call Queues
This feature organizes incoming calls based on priority or department, ensuring that callers are handled efficiently. Reducing wait times and distributing workloads evenly improves overall call management for businesses.
Phone Extension
Ringover enables each team member or department to have individual extensions, allowing direct communication within the organization. It streamlines internal collaboration, minimizes call transfers, and provides a more professional business communication system.
Call Forwarding
Call forwarding reroutes incoming calls to another phone or device when the intended recipient is unavailable. It ensures no call is missed, enhancing availability and response rates, particularly for remote teams or employees working offsite.
Pros And Cons of Ringover
Pros
Extensive list of integrations
Excellent customer service
Calendar available for every operator
Cons
Operations can be unstable at times, according to software users
Calls can get dropped easily in specific countries, according to software users
Ringover Reviews
Total 25 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars92%
4
Stars4%
3
Stars0%
2
Stars0%
1
Stars4%
Share your experience
Sage Recruiting, 1-10 employees
Less than a year
“No noise cancelling ”
Pros
Integrated with bullhorn (but not well)
Cons
Absolutely no noise cancelling you can hear every click of a keyboard and every sound in the background. Their customer support team tried to troubleshoot this with us, but it's their software that's the issue. They kept telling us to buy new headsets even though we have brand new expensive headsets. Such a frustrating process and now we are stuck with them for a year because we are on a contract and they won't do anything to fix it. Zoom is 1/3 price and they have excellent noise cancelling I don't know why anybody would choose this product.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Information Technology and Services, 11-50 employees
Less than 6 months
“Complete and user-friendly customer management solution”
Pros
As both a developer and a student, I really value how simple Ringover is. The easy-to-use interface simplifies managing communications, even for beginners. The CRM integration is a huge plus, centralizing all customer data and displaying it during calls. Plus, features like dual listening and call recording are perfect for team training and ensuring high service quality.
Cons
As a developer, I think some customization options could be more advanced to better suit the specific needs of different businesses. Additionally the call distribution settings could be more flexible, especially for more complex scenarios.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
More than a year
“I had a great experience with ringover”
Pros
I've been using Ringover for 2 years and I'm extremely satisfied. The call quality is fantastic and the interface is so simple, making it much easier to manage my communications. I also want to highlight the customer support, they're always responsive and efficient. I highly recommend Ringover to anyone who needs a reliable and user-friendly service.
Cons
I didn't encounter any negative points during my use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Ringover offer an API?
Yes, Ringover offers an API.
What language does Ringover support?
Ringover supports English, Spanish and French.
What other apps does Ringover integrate with?
Ringover integrates with Amazon AWS, HubSpot and Google Meet.
Does Ringover support mobile devices?
Ringover supports Android and iOS devices.
What type of pricing plans does Ringover offer?
Ringover software cost starts at $29/user/month. Users can get pricing for a tailormade plan.
Who are the typical users of Ringover?
The typical users of Ringover are the IT, computer software, and design industries.
What level of support does Ringover offer?
Ringover offers email, chat, phone support, Knowledge Base, and FAQs.