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Compare ServiceBox vs Dynamics 365 Field Service
Overall Rating
Ease of Use
9
9
Customer Support
10
9
Value for Money
10
9
Functionality
9
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Reporting & Analytics
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Highly customizable for specific needs
Links with accounting software
Enables mobile access for field techs
Integrates well with other tools
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
Does not support POS transactions
Slow updates and feature rollouts
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
