Last Updated
Overview
ServiceBox offers a robust platform for managing field service operations. Although it lacks support for POS transactions, it is highly customizable for specific needs, helping businesses to adjust it to their unique processes. ServiceBox systemizes operations to boost productivity and service quality, whether you're in scheduling, dispatching, or invoicing.
Overall Rating
Based on 152 users reviews
4.3
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
Custom
ServiceBox Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is ServiceBox?
ServiceBox is powerful management software that is ideal for field service businesses looking for an advanced solution. It brings extensive customization options, allowing users to adjust features to their specific requirements. It helps companies manage schedules, invoices, and dispatches seamlessly. ServiceBox is a valuable solution that optimizes efficiency, reduces downtime, and improves customer experience for setups looking to streamline their operations.
ServiceBox Pricing
The ServiceBox price ranges in two plans:
- Standard Plan: Starting at $35 per user/month (minimum of 6 users)
- Premium Plan: Starting at $55 per user/month (minimum of 6 users)
Disclaimer: Prices are subject to change.
ServiceBox Integrations
ServiceBox offers integration with Sage 30, QuickBooks Online, Sage 300, and QuickBooks Desktop.
Who Is ServiceBox For?
ServiceBox is suitable for different industries, such as:
- Plumbing
- Industrial maintenance
- HVAC
- Fire safety
- Commercial service contracting
Is ServiceBox Right For You?
ServiceBox software is a reliable option for businesses seeking an all-in-one solution to systemize job management, scheduling, invoicing, and customer relations. Its robust features and mobile accessibility make it ideal for efficient operations and growth. For its seamless and intuitive functionalities, ServiceBox is a go-to choice for hundreds of businesses, such as Reliatech HVAC Inc. and One Degree HVAC.
Are you still unsure about ServiceBox? Contact us at (661) 384-7070 for further expert assistance regarding any questions.
ServiceBox Features
Job Management
This feature streamlines daily operations by converting quotes to work orders and invoices effortlessly. It tracks jobs, manages customer files, records billable hours, and ensures seamless communication between field staff and admins.
Scheduling And Dispatching
It enables users to manage staff efficiently using drag-and-drop scheduling, GPS tracking, and dispatch notifications. It minimizes confusion, optimizes tech time, and allows quick responses to emergencies.
Invoicing Software
The software helps businesses create paperless invoices instantly. It enables users to email invoices, track payments, and receive customer payments directly. All in all, it enhances cash flow and improves overall financial efficiency.
Customer Information Management
ServiceBox simplifies the process of managing customer history, tracking payments, prioritizing service agreements, and automating recurring work orders. Thus, it ensures a superior customer experience every time.
Mobile Connectivity
It facilitates ongoing connectivity for users through an application. ServiceBox mobile app provides seamless access to all its features, ensuring technicians and admins can collaborate effectively from any device at any time.
Preventive Maintenance
The feature assists businesses in managing ongoing maintenance contracts with automated reminders, recurring work orders, checklists, and intuitive reporting. Overall, it helps retain customers and grow repeat business effortlessly.
Pros And Cons of ServiceBox
Pros
Highly customizable for specific needs
Links with accounting software
Enables mobile access for field techs
Integrates well with other tools
Cons
Does not support POS transactions
Slow updates and feature rollouts
ServiceBox Reviews
Total 152 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars42%
3
Stars11%
2
Stars1%
1
Stars0%
Share your experience
Electrical/ Electronic Manufacturing, 11-50 employees
“Easy to create progress invoices”
Pros
Creating progress invoices was easy for me and I never had a problem accidentally charging twice for materials or labour. When I logged materials and labour on a job, the entries were always dated and timesheets were simple to manage.
Cons
I had a hard time using the online payment portal. Support was inconsistent and I rarely got a fast response. The reporting tools felt clunky and not easy to use. I wish there were more automation options for example, automatic invoice follow-ups would be really helpful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Retail, 51-100 employees
“Easy to figure out”
Pros
I picked it up really quickly because it's so user-friendly. There are almost no software glitches, it works across multiple devices and I can easily locate details like work orders, quotes or other records whenever I need them.
Cons
For me, the follow-up function still needs refinement because it's very hard to clear alerts. I've been struggling to figure out how to dismiss them for quite some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Security and Investigations, 11-50 employees
“Integrates well with Quickbooks”
Pros
What I appreciate most is that it connects directly to QuickBooks. It's really convenient having so many of our business functions consolidated into a single platform.
Cons
What frustrates me is the absence of an appointment feature. For instance, we often split work orders among several technicians and it would be extremely helpful to be able to assign appointments to each tech so we can accurately track their hours, notes and any upsell opportunities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does ServiceBox have a mobile app?
Yes, ServiceBox has a mobile app.
What language does ServiceBox support?
ServiceBox supports only the English language.
What types of pricing plans does ServiceBox offer?
The ServiceBox price ranges in two plans: Standard at $35/user/month (minimum six users) and Premium at $55/user/month (minimum six users). A 2-user Standard Plan is also available at $75/month, ensuring flexibility for various business sizes and budgets.
What other apps does ServiceBox integrate with?
ServiceBox integrates with Sage 50, Sage 300, QuickBooks Desktop, and QuickBooks Online.
Who are the typical users of ServiceBox?
The typical users of ServiceBox are from different industries, such as HVAC, electrical, plumbing, commercial contracting, security, duct cleaning, industrial maintenance, refrigeration, and fire safety.
What level of support does ServiceBox offer?
ServiceBox offers support through phone, chatbot, email, and a knowledge base.