Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 152 users reviews
4.3
Rating Distribution
Positive
89%
Neutral
11%
Negative
0%
Starting Price
$75
per month
ServiceBox Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
ServiceBox Features
Job Management
This feature streamlines daily operations by converting quotes to work orders and invoices effortlessly. It tracks jobs, manages customer files, records billable hours, and ensures seamless communication between field staff and admins.
Scheduling And Dispatching
It enables users to manage staff efficiently using drag-and-drop scheduling, GPS tracking, and dispatch notifications. It minimizes confusion, optimizes tech time, and allows quick responses to emergencies.
Invoicing Software
The software helps businesses create paperless invoices instantly. It enables users to email invoices, track payments, and receive customer payments directly. All in all, it enhances cash flow and improves overall financial efficiency.
Customer Information Management
ServiceBox simplifies the process of managing customer history, tracking payments, prioritizing service agreements, and automating recurring work orders. Thus, it ensures a superior customer experience every time.
Mobile Connectivity
It facilitates ongoing connectivity for users through an application. ServiceBox mobile app provides seamless access to all its features, ensuring technicians and admins can collaborate effectively from any device at any time.
Preventive Maintenance
The feature assists businesses in managing ongoing maintenance contracts with automated reminders, recurring work orders, checklists, and intuitive reporting. Overall, it helps retain customers and grow repeat business effortlessly.
Time And Billing
It enables users to track employee work hours and record billable time directly against jobs and work orders. It simplifies timesheet logging, improves accuracy in labor tracking, and ensures time entries can be easily converted into invoices. Overall, it enhances billing accuracy and improves visibility into workforce productivity.
Inventory Management
It enables users to track parts, materials, and stock levels across jobs and warehouses in real time. It helps businesses manage inventory usage against work orders, reduce manual stock tracking, and avoid shortages or over-ordering. Overall, it improves operational efficiency and ensures technicians always have the right materials available for service work.
Payments Processing
ServiceBox enables users to accept and manage customer payments directly within the platform by integrating payment processing into invoices and work orders. It allows businesses to collect payments in the field or online, track payment status in real time, and reduce cash flow delays. This simplifies the payment process, helps service companies get paid faster, and improves financial visibility.
Pros And Cons of ServiceBox
Pros
Helps streamline time tracking by generating timesheets from completed work orders
Users appreciate the scheduling functionality, including the ability to incorporate holidays and other calendar events
The reporting tools assist businesses in reconciling invoices, reviewing work orders, and monitoring job activity
Cons
Several users mention that opening work orders on the mobile app often requires loading a webpage, which creates delays
Files attached during the work order stage may not be readily accessible when creating invoices
ServiceBox Pricing
Starter | Standard | Premium | Enterprise |
|---|---|---|---|
$75 per month | $210 per month | $330 per month | Custom Pricing |
|
|
|
|
Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.
ServiceBox Reviews
Total 152 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars42%
3
Stars11%
2
Stars1%
1
Stars0%
Share your experience
Stefanee O.
Electrical/ Electronic Manufacturing, 11-50 employees
“Easy to create progress invoices”
Pros
Creating progress invoices was easy for me and I never had a problem accidentally charging twice for materials or labour. When I logged materials and labour on a job, the entries were always dated and timesheets were simple to manage.
Cons
I had a hard time using the online payment portal. Support was inconsistent and I rarely got a fast response. The reporting tools felt clunky and not easy to use. I wish there were more automation options for example, automatic invoice follow-ups would be really helpful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Nathan P.
Retail, 51-100 employees
“Easy to figure out”
Pros
I picked it up really quickly because it's so user-friendly. There are almost no software glitches, it works across multiple devices and I can easily locate details like work orders, quotes or other records whenever I need them.
Cons
For me, the follow-up function still needs refinement because it's very hard to clear alerts. I've been struggling to figure out how to dismiss them for quite some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Edvard H.
Security and Investigations, 11-50 employees
“Integrates well with Quickbooks”
Pros
What I appreciate most is that it connects directly to QuickBooks. It's really convenient having so many of our business functions consolidated into a single platform.
Cons
What frustrates me is the absence of an appointment feature. For instance, we often split work orders among several technicians and it would be extremely helpful to be able to assign appointments to each tech so we can accurately track their hours, notes and any upsell opportunities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does ServiceBox offer an API?
No, ServiceBox does not offer an API.
Does ServiceBox have a mobile app?
Yes, ServiceBox offers a mobile app for both Android and iOS devices.
What language does ServiceBox support?
ServiceBox supports only the English language.
What types of pricing plans does ServiceBox offer?
ServiceBox pricing starts at $35/month for a standard user. Other paid plans include Starter at $75/month, Standard at $210/month, Premium at $330/month, and Enterprise with custom pricing. Get a personalized ServiceBox price estimate now.
What other apps does ServiceBox integrate with?
ServiceBox integrates with Sage 50, Sage 300, Sage 100, QuickBooks Desktop, and QuickBooks Online.
Who are the typical users of ServiceBox?
The typical users of ServiceBox are from different industries, such as HVAC, electrical, plumbing, commercial contracting, security, duct cleaning, industrial maintenance, refrigeration, and fire safety.
What level of support does ServiceBox offer?
ServiceBox offers support through phone, chatbot, email, and a knowledge base.



