Add to Compare
Add to Compare
Add to Compare
Compare Talkdesk vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
9
9
Value for Money
9
9
Functionality
8
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialling
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Mobile app
Easy to deploy
Customizable
Affordable pricing plans
Efficient search feature for updates
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Some integrations can be difficult, according to software users
Stable internet connection required
Sometimes updates can cause glitches
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
