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Compare Telzio vs Otter.ai
Overall Rating
Ease of Use
9
8
Customer Support
10
9
Value for Money
9
9
Functionality
9
9
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialling
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Easy configuration
Customizable
Offers a lot of flexibility
Mobile app
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Cons
Mobile app may have connectivity issues, according to software users
Some features come with an added cost
Switching between wifi and cellular data can be difficult while on call
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
