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Compare The Service Program vs Dynamics 365 Field Service
Overall Rating
Ease of Use
9
9
Customer Support
9
9
Value for Money
9
9
Functionality
9
9
Specifications
Customer Management
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Market
Mobile Access
Reporting & Analytics
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Tracks general delivery job profitability and material costs
Eliminates double data entry with automatic two-way sync
Improves staff communications and route efficiency
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
The system is a proprietary on-premises solution
Primarily designed for QuickBooks users, limiting non-QuickBooks integration
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours