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Compare Vivantio vs Broadly
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Excellent customer support
Effective workflow and asset management capabilities
Strong collaboration features for team communication
Flexible setup for scalable operations
Extensive customization options
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Limited functionality on smaller screens
Manual download process for multiple attachments
Search function could be more efficient, according to software users
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
