Overview
Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency.
Overall Rating
Based on 20 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Vivantio Specifications
Live Chat
Ticket Management
Omnichannel Support
CRM Integration
What Is Vivantio?
Overview
Vivantio is a cloud-based service management platform designed for organizations across various industries seeking to improve their customer support operations. By providing solutions that streamline service processes and enhance team collaboration, it effectively addresses common challenges like inefficient workflows and lack of visibility into service metrics. Vivantio also offers seamless integration with various third-party tools, allowing businesses to tailor their service management ecosystem according to their specific needs.
Vivantio Pricing
The software offers fixed prices for licenses:
- Named License: $59/user/month
- Concurrent License: $89/user/month
Disclaimer: The pricing is subject to change.
Vivantio Integrations
Vivantio seamlessly integrates with various popular business applications, including:
- Microsoft InTune
- OpenAI
- Bamboo HR
- Azure Monitor
- Microsoft Dynamics
- HubSpot
- Microsoft Office
- Jira
- Twilio
Who Is Vivantio For?
The software is designed for businesses of all sizes across various industries, such as;
- Computer networking
- E-learning
- Financial services
- Civic and social organization
- Hospital and healthcare
- IT
- Management consulting
Is Vivantio Right For You?
Vivantio is recognized for its flexibility and scalability, making it suitable for both small businesses and larger enterprises aiming to enhance service delivery and customer satisfaction. Its user-friendly interface and robust reporting capabilities further contribute to its reputation as a reliable choice in the service management space.
Still not sure if Vivantio is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Vivantio Features
Vivantio enables organizations to track and manage their IT assets efficiently. This way, businesses can reduce costs associated with asset loss or mismanagement, ensuring better resource allocation and compliance with regulations.
This feature provides deep insights into service performance and operational efficiency. With customizable dashboards and reports, organizations can identify trends and make data-driven decisions, leading to improved service delivery and strategic planning.
The software empowers customers to find solutions independently through a user-friendly portal. It enhances customer satisfaction by providing instant access to information and support, reducing the workload on service teams and streamlining resolution times.
The software empowers customers to find solutions independently through a user-friendly portal. It enhances customer satisfaction by providing instant access to information and support, reducing the workload on service teams and streamlining resolution times.
Leveraging AI for service and support, Vivantio enhances operational efficiency by automating routine tasks and providing intelligent insights. This capability not only speeds up response times but also allows teams to focus on complex issues, ultimately improving customer satisfaction and service outcomes.
