Last Updated
Overview
Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency.
Vivantio Specifications
- Live Chat
- Ticket Management
- Omnichannel Support
- CRM Integration
Vivantio Features
Asset Management
Vivantio enables organizations to track and manage their IT assets efficiently. This way, businesses can reduce costs associated with asset loss or mismanagement, ensuring better resource allocation and compliance with regulations.
Business Intelligence and Reporting
This feature provides deep insights into service performance and operational efficiency. With customizable dashboards and reports, organizations can identify trends and make data-driven decisions, leading to improved service delivery and strategic planning.
Digital Self-Service
The software empowers customers to find solutions independently through a user-friendly portal. It enhances customer satisfaction by providing instant access to information and support, reducing the workload on service teams and streamlining resolution times.
Knowledge Management
The software empowers customers to find solutions independently through a user-friendly portal. It enhances customer satisfaction by providing instant access to information and support, reducing the workload on service teams and streamlining resolution times.
AI for Service and Support
Leveraging AI for service and support, Vivantio enhances operational efficiency by automating routine tasks and providing intelligent insights. This capability not only speeds up response times but also allows teams to focus on complex issues, ultimately improving customer satisfaction and service outcomes.
Pros And Cons of Vivantio
Pros
Excellent customer support
Effective workflow and asset management capabilities
Strong collaboration features for team communication
Flexible setup for scalable operations
Extensive customization options
Cons
Limited functionality on smaller screens
Manual download process for multiple attachments
Search function could be more efficient, according to software users
Vivantio Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars45%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Kit
Nonprofits, 500+ employees
More than a year
“Vivantio is the BEST”
Pros
Vivantio software is the best for IT Service Management. Also it is highly configurable and I have had a great experience with their responsive support team. They really know how to help when needed.
Cons
The interface is not as customizable as I liked. I wish I could change the text to black instead of gray for easier reading, reduce the white space and have key ticket data always visible.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
7
Shiella
Custom Product, 500+ employees
More than a year
“Makes my job stress-free”
Pros
I really like being able to go back and look at previous tickets. Also it is fairly easy to create and submit tickets too.
Cons
Occasionally, there are minor glitch where the login shows as unauthorized, but it works fine after refreshing the page.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Luisito
IT, 500+ employees
More than a year
“Offers great support”
Pros
The support team is amazing. Their help really betters the experience and ensures we are getting the most out of Vivantio. The platform itself is solid and packed with features and without a doubt it is a comprehensive service management tool that covers all the bases and works really well for our needs.
Cons
It slows down. It happens mostly when dealing with large amounts of data or during peak usage times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
Does Vivantio offer an API?
Yes, Vivantio offers an API.
What language does Vivantio support?
Vivantio supports English.
What other apps does Vivantio integrate with?
Vivantio integrates with Twilio, Jira and HubSpot.
Does Vivantio have a mobile app?
No, Vivantio does not have a mobile app.
What type of pricing plans does Vivantio offer?
Vivantio price starts at $59/user/month for named license and $89/user/month for concurrent license. Users can get pricing for a tailormade plan.
Who are the typical users of Vivantio?
The typical users of Vivantio are the IT, e-learning, financial services, civic and social organization, healthcare, and financial services industries.
What level of support does Vivantio offer?
Vivantio offers phone support, chat, email, helpdesk, FAQs and Knowledge Base.