Vivantio

Vivantio

Claimed

Claimed

Last Updated Aug 22, 2025

Overview

Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency. 

Overall Rating

Based on 20 users reviews

4.5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

What Is Vivantio? 

Overview 

Vivantio is a cloud-based service management platform designed for organizations across various industries seeking to improve their customer support operations. By providing solutions that streamline service processes and enhance team collaboration, it effectively addresses common challenges like inefficient workflows and lack of visibility into service metrics. Vivantio also offers seamless integration with various third-party tools, allowing businesses to tailor their service management ecosystem according to their specific needs.  

Vivantio Pricing 

The software offers fixed prices for licenses: 

  • Named License: $59/user/month 
  • Concurrent License: $89/user/month 
Mixed Licenses and License Pools are also offered for custom quotes. Vivantio cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change. 

Vivantio Integrations 

Vivantio seamlessly integrates with various popular business applications, including: 

  • Microsoft InTune 
  • OpenAI 
  • Bamboo HR 
  • Azure Monitor 
  • Microsoft Dynamics 
  • HubSpot 
  • Microsoft Office 
  • Jira 
  • Twilio 
Watch a free Vivantio demo to learn more about its integrations.

Who Is Vivantio For? 

The software is designed for businesses of all sizes across various industries, such as; 

  • Computer networking 
  • E-learning 
  • Financial services 
  • Civic and social organization 
  • Hospital and healthcare 
  • IT 
  • Management consulting 

 

Is Vivantio Right For You? 

Vivantio is recognized for its flexibility and scalability, making it suitable for both small businesses and larger enterprises aiming to enhance service delivery and customer satisfaction. Its user-friendly interface and robust reporting capabilities further contribute to its reputation as a reliable choice in the service management space. 

Still not sure if Vivantio is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.  

Pros And Cons of Vivantio

Pros

  • Excellent customer support

  • Effective workflow and asset management capabilities

  • Strong collaboration features for team communication

  • Flexible setup for scalable operations

  • Extensive customization options

Cons

  • Limited functionality on smaller screens

  • Manual download process for multiple attachments

  • Search function could be more efficient, according to software users

Frequently Asked Questions

Yes, Vivantio offers an API.

Vivantio supports English.

Vivantio integrates with Twilio, Jira and HubSpot.

No, Vivantio does not have a mobile app.

Vivantio price starts at $59/user/month for named license and $89/user/month for concurrent license. Users can get pricing for a tailormade plan.

The typical users of Vivantio are the IT, e-learning, financial services, civic and social organization, healthcare, and financial services industries.

Vivantio offers phone support, chat, email, helpdesk, FAQs and Knowledge Base.