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Compare Vivantio vs TrustYou
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated Responses And Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Excellent customer support
Effective workflow and asset management capabilities
Strong collaboration features for team communication
Flexible setup for scalable operations
Extensive customization options
Helps teams manage guest feedback efficiently
Improves review-response speed for hotel staff
Supports consistent and professional guest communication
Cons
Limited functionality on smaller screens
Manual download process for multiple attachments
Search function could be more efficient, according to software users
Requires ongoing data accuracy maintenance
May increase dependency on automated responses
