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Compare Zoho CRM Software vs Salesforce CRM
Overall Rating
Ease of Use
8
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Contact Management
Customer Communication Tracking
Customer Segmentation
Customer Service/Support
Lead Management
Mobile CRM
Opportunity Management
Sales Forecasting
Social Media Integration
Pros and Cons
Pros
Robust suite of tools
Easy to set up
Customizable
Mobile apps available
Easy to customize the software according to the requirements
Automates the process of lead generation and closing
Offers high customization flexibility
Cons
Customer support could be better, as per some Zoho reviews
May be difficult to navigate for new users
The platform is complicated to use for new users
The user interface is outdated, making it difficult to drag and drop files
