softwareZoho CRM Software Reviews
12 Reviews
Overall Rating
4.7
12 Reviews
Rating Distribution
5
(8)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.7
12 Reviews
Rating Distribution
5
(8)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
It works great without the need for additional customization.
It works great without the need for additional customization.
Pros
Using a lot of other CRMs like Infusion and Salesforce, I have realized the need for a more simplified solution. That is the reason I switched to Zoho, which can be operated with minimal effort and less manpower. All the features required for social, email, and CRM are all housed in one location and integrated with each other quite well. Warming up prospects before transferring them to the CRM module is simple with the help of the email campaign area. It is simple to assign tasks to the sales team and generate detailed reports about the progress of those tasks, which lets me decide what to do next.
Cons
I recommend some training videos be added so that we might be able to use other features to help us in some way. The CRM module does not always receive accurate statistics from the email campaign area. Generating and nailing the leads is not as perfect as I would have liked. I mean, there is no perfect method for qualifying leads.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Matthew C.
Professional Training and Coaching, 11-50 employees employees
Oct 17, 2022
It gives your sales efforts a much-needed boost and helps you achieve your targets.
It gives your sales efforts a much-needed boost and helps you achieve your targets.
Pros
It is great that Zoho has focused the most on one thing that matters the most: customer management. Its dead simple to create folders and neatly organize all our clients in a space free from clutter. We have been using it to organize client records with their information and requests, save all documents, archive emails, and keep track of transactions done by our team and among them. I like how Zoho CRM makes it easy to filter customers by suggested topics. This makes it easy to make lists of important information about a certain group of customers based on their specialty or interests, so that our team can quickly get in touch with them and make them special offers.
Cons
The team behind Zoho has not been great with updating the software on time. I feel like its been left behind by the competition, and if they keep it up, they might end up losing customers. Also, obtaining blueprints and custom coding is a hassle.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
David M.
Marketing and advertising, 1-10 Employees employees
Oct 17, 2022
The ultimate marketing manager
The ultimate marketing manager
Pros
Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.
Cons
no cons. I love how intuitive and unique this software is.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Belinda
Teva Pharmaceuticals , 1,001-5,000 employees employees
Aug 11, 2019
The best solution for social media management
The best solution for social media management
Pros
Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.
Cons
There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Claire
Verisk, 5001, 10,000 employees employees
Jul 24, 2019
So useful and efficient
So useful and efficient
Pros
Managing social accounts from a single unified system is a huge help in a lot of ways as it doesn’t only save you a lot of time by planning and scheduling posts ahead of time but gives you a holistic view of all social media activities and their performance so you can plan your future content strategically.
Cons
I have so far encountered no issues with Zoho. It has been a lifesaver for me.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Waqas
Ismail Garments, 11-50 employees employees
Jul 22, 2019
The best Social Media Manager
The best Social Media Manager
Pros
Zoho offers countless benefits that add to effortlessly maintaining social media presence while helping your business grow and attract more leads. it offers easy integration with several social media platforms and upgrades their usability according to the latest trends, which is very refreshing. Scheduling posts for different social accounts helps us strategize our marketing campaigns better.
Cons
Contrary to Instagram, twitter integration is not as seamless as I would like. Retweeting doesn’t effectively go through. Zoho relies entirely on a fast, unbreaking internet connection. sometimes, if internet access is lost, any and all progress made is gone. The solution does not offer to save it to post later.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Emel
Immedis, 51-200 employees employees
Jul 18, 2019
A lifesaver!
A lifesaver!
Pros
The perfect solution to get rid of the daily hassle of having to post content on different social platforms and monitoring progress. Zoho is reliable and efficient in its job with so many additional perks and tools to promote our products better through social media marketing.
Cons
Zoho is without a doubt a pioneer in its field. Zero complaints even after having used it for years.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Alice
CyberCoders, 201-500 employees employees
Jul 16, 2019
Comprehensive marketing and advertising manager
Comprehensive marketing and advertising manager
Pros
Zoho is a comprehensive suite containing advanced marketing capabilities and tools. It also offers integration with social networking sites to promote your brand better.
Cons
I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kerry
Inova Fairfax Hospital, 1,001-5,000 employees employees
Jul 11, 2019
Brilliant marketing tools
Brilliant marketing tools
Pros
A neat, no fuss interface with a wide variety of tools and features dedicated to social media management. scheduling social media posts, tracking customers and creating custom dashboards are among the most powerful of its functions. Zoho can also efficiently track the relevant social conversations for you.
Cons
There is nothing that’s less than perfect with this solution. It provides consistent, flawless service every single time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Blair
Collabera Inc., 10,000+ employees employees
Jul 10, 2019
Great social media managing tool
Great social media managing tool
Pros
An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. Its searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.
Cons
There are no negative aspects to this wonderful solution. it has made our work easier with its collaborative tools. Engaging with customers across several platforms is done with so much ease.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
David
Bon Apptit Management Company, 10,000+ employees employees
Jul 10, 2019
User-friendly and well organized
User-friendly and well organized
Pros
The software is without a doubt, the best and undisputed social media management solution. Managing several social platforms at once is easier than ever, that too from a single hub. Not only that you can schedule unlimited posts, collaborate with teams in real-time and save up on a lot of time and effort.
Cons
The product has really innovative tools to offer but I feel there is still room for improvements in terms of usability and coming user-oriented.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Christopher
Iflexion, 201-500 employees employees
Jul 09, 2019
Smart and adaptable
Smart and adaptable
Pros
Zoho is easy for the team to learn to use and really simple to set up. No implementation period or learning curve.
Cons
I think the main page is a little too simplistic and could use a better overview of the system’s capabilities.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Andrew K.
Takezo, LLC, 2-10 employees employees
Jul 04, 2019
Filters
It works great without the need for additional customization.
It works great without the need for additional customization.
Pros
Using a lot of other CRMs like Infusion and Salesforce, I have realized the need for a more simplified solution. That is the reason I switched to Zoho, which can be operated with minimal effort and less manpower. All the features required for social, email, and CRM are all housed in one location and integrated with each other quite well. Warming up prospects before transferring them to the CRM module is simple with the help of the email campaign area. It is simple to assign tasks to the sales team and generate detailed reports about the progress of those tasks, which lets me decide what to do next.
Cons
I recommend some training videos be added so that we might be able to use other features to help us in some way. The CRM module does not always receive accurate statistics from the email campaign area. Generating and nailing the leads is not as perfect as I would have liked. I mean, there is no perfect method for qualifying leads.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Matthew C.
Professional Training and Coaching, 11-50 employees employees
Oct 17, 2022
It gives your sales efforts a much-needed boost and helps you achieve your targets.
It gives your sales efforts a much-needed boost and helps you achieve your targets.
Pros
It is great that Zoho has focused the most on one thing that matters the most: customer management. Its dead simple to create folders and neatly organize all our clients in a space free from clutter. We have been using it to organize client records with their information and requests, save all documents, archive emails, and keep track of transactions done by our team and among them. I like how Zoho CRM makes it easy to filter customers by suggested topics. This makes it easy to make lists of important information about a certain group of customers based on their specialty or interests, so that our team can quickly get in touch with them and make them special offers.
Cons
The team behind Zoho has not been great with updating the software on time. I feel like its been left behind by the competition, and if they keep it up, they might end up losing customers. Also, obtaining blueprints and custom coding is a hassle.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
David M.
Marketing and advertising, 1-10 Employees employees
Oct 17, 2022
The ultimate marketing manager
The ultimate marketing manager
Pros
Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.
Cons
no cons. I love how intuitive and unique this software is.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Belinda
Teva Pharmaceuticals , 1,001-5,000 employees employees
Aug 11, 2019
The best solution for social media management
The best solution for social media management
Pros
Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.
Cons
There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Claire
Verisk, 5001, 10,000 employees employees
Jul 24, 2019
So useful and efficient
So useful and efficient
Pros
Managing social accounts from a single unified system is a huge help in a lot of ways as it doesn’t only save you a lot of time by planning and scheduling posts ahead of time but gives you a holistic view of all social media activities and their performance so you can plan your future content strategically.
Cons
I have so far encountered no issues with Zoho. It has been a lifesaver for me.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Waqas
Ismail Garments, 11-50 employees employees
Jul 22, 2019
The best Social Media Manager
The best Social Media Manager
Pros
Zoho offers countless benefits that add to effortlessly maintaining social media presence while helping your business grow and attract more leads. it offers easy integration with several social media platforms and upgrades their usability according to the latest trends, which is very refreshing. Scheduling posts for different social accounts helps us strategize our marketing campaigns better.
Cons
Contrary to Instagram, twitter integration is not as seamless as I would like. Retweeting doesn’t effectively go through. Zoho relies entirely on a fast, unbreaking internet connection. sometimes, if internet access is lost, any and all progress made is gone. The solution does not offer to save it to post later.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Emel
Immedis, 51-200 employees employees
Jul 18, 2019
A lifesaver!
A lifesaver!
Pros
The perfect solution to get rid of the daily hassle of having to post content on different social platforms and monitoring progress. Zoho is reliable and efficient in its job with so many additional perks and tools to promote our products better through social media marketing.
Cons
Zoho is without a doubt a pioneer in its field. Zero complaints even after having used it for years.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Alice
CyberCoders, 201-500 employees employees
Jul 16, 2019
Comprehensive marketing and advertising manager
Comprehensive marketing and advertising manager
Pros
Zoho is a comprehensive suite containing advanced marketing capabilities and tools. It also offers integration with social networking sites to promote your brand better.
Cons
I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Kerry
Inova Fairfax Hospital, 1,001-5,000 employees employees
Jul 11, 2019
Brilliant marketing tools
Brilliant marketing tools
Pros
A neat, no fuss interface with a wide variety of tools and features dedicated to social media management. scheduling social media posts, tracking customers and creating custom dashboards are among the most powerful of its functions. Zoho can also efficiently track the relevant social conversations for you.
Cons
There is nothing that’s less than perfect with this solution. It provides consistent, flawless service every single time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Blair
Collabera Inc., 10,000+ employees employees
Jul 10, 2019
Great social media managing tool
Great social media managing tool
Pros
An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. Its searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.
Cons
There are no negative aspects to this wonderful solution. it has made our work easier with its collaborative tools. Engaging with customers across several platforms is done with so much ease.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
David
Bon Apptit Management Company, 10,000+ employees employees
Jul 10, 2019
User-friendly and well organized
User-friendly and well organized
Pros
The software is without a doubt, the best and undisputed social media management solution. Managing several social platforms at once is easier than ever, that too from a single hub. Not only that you can schedule unlimited posts, collaborate with teams in real-time and save up on a lot of time and effort.
Cons
The product has really innovative tools to offer but I feel there is still room for improvements in terms of usability and coming user-oriented.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Christopher
Iflexion, 201-500 employees employees
Jul 09, 2019
Smart and adaptable
Smart and adaptable
Pros
Zoho is easy for the team to learn to use and really simple to set up. No implementation period or learning curve.
Cons
I think the main page is a little too simplistic and could use a better overview of the system’s capabilities.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Andrew K.
Takezo, LLC, 2-10 employees employees
Jul 04, 2019