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Compare Zoho CRM Software vs Univariety
Overall Rating
Ease of Use
8
7
Customer Support
8
8
Value for Money
9
8
Functionality
8
9
Specifications
Analytics and Reporting
Contact Management
Customer Communication Tracking
Customer Segmentation
Customer Service/Support
Email Integration
Lead Management
Mobile CRM
Social Media Integration
Workflow Automation
Pros and Cons
Pros
Robust suite of tools
Easy to set up
Customizable
Mobile apps available
Helps improve student career outcomes
Centralizes student and alumni data
Supports structured counseling workflows
Cons
Customer support could be better, as per some Zoho reviews
May be difficult to navigate for new users
Advanced reporting may need customization
Requires stakeholder participation alignment
