Foundation Software Reviews

“Foundation has delivered as promised”

Pros

The support staff is responsive and knowledgeable in addressing our questions.

Cons

Like any software conversion, there were some challenges along the way. However, Foundation was responsive throughout the process.

“Glad I switched to Foundation”

Pros

I absolutely love everything about Foundation, the interface is user friendly and intuitive. The reports are valuable, and there's a report available for every need. The customer support is exceptional. Foundation significantly simplifies my daily and monthly administrative tasks compared to my previous software.

Cons

I genuinely can't think of anything negative at this point. It would be helpful to have the option to interact with customer support via email for straightforward questions, instead of waiting for a call back.

“Horrible IT”

Pros

Exporting reports to Excel allows for easy data filtering.

Cons

The software frequently crashes, freezes, and displays error messages. It's difficult to select or unselect data for specific report running. There's too much clicking involved, and not enough options to keep hands on the keyboard for data entry. Running reports while using document imaging is not possible. The training videos are too long and it's hard to find specific information within them. The examples in the training videos sound like the presenter is unsure of what they're talking about. The IT assistance is terrible. The entry screen cannot be resized to assist with reading, and the data entry screen is too wide to fit without scrolling. IT personnel don't understand how the AP module works and struggle to interpret error messages or identify specific issues with entry.

“Foundation Software helps our company”

Pros

We adore the seamless integration between job costs, payroll, and A/R, A/P. It's easily accessible.

Cons

It would be beneficial if the software provided a bit more flexibility for printing documents and retrieving information.

“Great Product and Out of this World Customer Service/Support”

Pros

I had concerns about migrating from our previous product, but the Foundation team guided us through the process step by step. Thankfully, we didn't experience any of the horror stories I had heard.

Cons

Creating custom reports could be more user friendly and intuitive. While I know I can reach out to support for assistance, I would prefer to be able to handle it myself.

“Great Software”

Pros

We handle our payroll inhouse, and the Foundation Payroll Module is the best I've ever used.

Cons

The reporting function for Accounts Receivable could use improvement, but there are workarounds available.

“Foundation Review”

Pros

The software is easy to use, reliable, and supported by excellent customer service.

Cons

There is a need for better reconciliation between job cost and the general ledger.

“Most Intuitive Software I've Ever Used”

Pros

Foundation always seems to have a solution for anything new I need to do. They stay ahead of me. For example, when COVID sick pay was introduced last year, they already had a solution in place. The support team listens attentively and offers solutions to help achieve my goals. All the modules work similarly, so once you understand one, it's easy to learn the others.

Cons

In Accounts Receivable, it's not possible to repeat an invoice number for different customers. In Accounts Payable, the software doesn't display the amount remaining to be distributed between accounts, only the amount that has already been distributed.

“Long time user and Love!”

Pros

I love how easily I can utilize Excel to create my own custom reports.

Cons

Software issues are rare, but when they do occur, they are not easily resolved.

“BEST ACCOUNTING SYSTEM I HAVE USED”

Pros

The ease of use is crucial, but what's even more important is that whenever I encounter a problem, the staff at FSI promptly returns my calls, fixes any issues, and ensures everything is corrected. They are always professional and courteous.

Cons

I haven't come across any features that I dislike or don't use.

“Be Careful. Implementation is PAINFUL and we never got it to work after 10 months”

Pros

I'm struggling to find anything positive about it. We attempted to implement it and go online for 10 months, but we never reached the finish line. The billing process is clunky, and grid timecards don't function on a tablet without a web based solution. Customer service is slow in responding to inquiries. I would recommend considering other options. It was an expensive lesson for me.

Cons

The implementation process was awful, unplanned, and lacked a proper script. Even after 10 months, we couldn't get it to work fully, which cost us a significant amount of money and time we couldn't spare. The implementation team showed absolutely zero sense of urgency. We only received one to two hours of training per week, and that was it. Additionally, the software doesn't support credit card payments, and the billing process is inconvenient when dealing with numerous small jobs. Inputting data takes more time than the actual work.

“The most user friendly software I've used in the 20 years”

Pros

Software includes many automated features that save me time. For instance, the accounting module has quick reversal buttons that auto-generate reversals for AP payments, AP invoices, journal entries and more. Change orders are directly linked to my billing and automatically direct me to the AIA screen to update the billing line item. Overall, its a system that works seamlessly with me which allows for easy data entry and generating a wide range of reports for every department. Also its the most user-friendly software I've encountered in my 20 years of accounting.

Cons

I was disappointed that the Foundation Mobile app lacked the reporting features our management staff needs to run our jobsites. If they add more reporting features, especially clock-in time reporting, I did readily switch, as the seamless import previously saved our payroll department hours of review time.

“Great for Heavy Equipment Contractors”

Pros

This package is excellent for billing and tracking heavy equipment. It was fairly easy to use and produced the necessary reports efficiently.

Cons

I didn't find much to comment on, as I only used the Equipment portion of the package.

“Foundation”

Pros

The software's ease of use is excellent. I particularly appreciate having a practice database to work with.

Cons

The software can be glitchy at times, and the character limitation might become problematic in the future.

“Great Product and Support”

Pros

It's easy to use and well suited for our industry.

Cons

Certain areas are challenging to customize according to our needs, but the technical team finds workarounds.

“Foundation Software is an important tool for our install business”

Pros

The software is user friendly and easy to understand. The job costing feature is exceptional, and document imaging is a valuable tool for reviewing issues. The support provided is outstanding!

Cons

There is a need for additional functionality in tracking purchase orders and invoicing in Accounts Payable.

“Foundation Software makes construction accounting easy to understand.”

Pros

I am impressed by the cost, user-friendliness, updated help screens online and unparalleled support.

Cons

There is absolutely nothing I would change! I hope to expand our use of Foundation software because I believe we have not yet experienced the full benefits of its different modules.

“Foundation Success”

Pros

This software is integral to our continued success. It allows us to input data and extract it effortlessly through customized reports. The user features are straightforward, making it easy to train others on using the system.

Cons

I haven't discovered many things that I dislike about this software. If there is something that could benefit others, the team will figure it out and implement it into the software.

“Foundations Software review”

Pros

The ease of use, combined with the excellent support from Foundations, is great. They never make you feel inadequate, unlike some tech support personnel. The staff is friendly and makes you feel comfortable reaching out to them. Logging a call is effortless, and they put you at ease. It's like discussing a problem with a friend. I appreciate that they can log into your system and demonstrate on the screen how to fix an issue or mistake. They were there for me when I was learning the system. Initially, I logged calls almost every day, but I never felt like I was a burden to them.

Cons

I enjoy every aspect of it. For our company, there don't seem to be any drawbacks.

“Excellent software and exceptional techinical support”

Pros

We have been using Foundation Construction Accounting for nearly fifteen years, and we couldn't be happier with this software. It has proven to be reliable and well developed, making it one of the most user friendly and logical programs in our firm. The reporting capabilities are excellent and utilized not only by our accounting staff but also by our project management team for monitoring job performance and budget/cost comparisons. Foundation is highly responsive to client requests for changes and improvements to modules and reporting. Furthermore, their technical support team is incredible! We have never encountered an issue they couldn't promptly and accurately resolve. Their technical support is one of the top reasons we continue to use Foundation.

Cons

There is nothing we dislike about this software.