Jonas Construction Software Reviews

“Easy payroll reporting system

Pros

Navigating the system was very easy for me and I did not need much effort to get started. I find the payroll feature works very well for entering time and the reporting tools exceeded my expectations when searching for information.

Cons

On the downside, the ERP setup makes it harder to share information with Project Managers and other COIs. Access for sharing that information feels pretty limited overall.

“User-friendly and has the potential to grow

Pros

I am really impressed by how easily I can learn this software for daily use in various aspects of my job. Plus it includes all the basic features I need for efficient project management. So overall, it is a reliable choice for managing construction projects every day.

Cons

I think it could be improved by adding more advanced project management tools that would allow managers make better strategic decisions.

“Quick-start project platform

Pros

Becoming comfortable with this software for everyday work did not take long for me which really stands out. I find it includes all the essential features needed to manage projects efficiently across different areas.

Cons

That said it would be even better with more practical and advanced project management capabilities especially tools that could help managers make stronger strategic decisions.

“Support is nowhere to be found

Pros

It was great when we were a small company as it handled all of our business needs.

Cons

I came to conclusion that support is lacking. It feels like an act of Congress to get something as simple as an additional license.

“Poor support experience

Pros

It worked really well when our company was smaller and I found it covered all of our business needs at that stage.

Cons

Support quality was disappointing and even getting something as simple as an extra license feels way more complicated than it should be.

“A decision I regret

Pros

Jonas gets the job done when it is working, but to be honest, it is the least liked software in our organization. Because the big issue is that it breaks down a lot and when that happens, there is basically no customer support to help out. Also I find it really clunky to use and when it does fail which is pretty often getting any sort of technical support feels almost impossible.

Cons

The support is basically non existent, and it feels like they couldn't care less about their customers once they have got your money. When the product does not work right which happens a lot, there is no interest in helping or fixing things. For example we have been trying for two almost 2 to get technical support for an issue thats stopping us from completing our month-end financials. Even reaching out to our account manager hasn't helped, so now am just browsing the "Meet the Team" page, hoping to get someone important at Jonas to pay attention and help us out. And honestly at this point, I am looking for a replacement software because the lack of customer support has turned this system into a very expensive problem.

“No customer support service

Pros

Using this software feels buggy and difficult to me and I have found that getting technical help when something goes wrong is nearly impossible which has been frustrating.

Cons

There's essentially no support at all and no real concern for customers once they've been paid. When the product fails to work properly which happens often, there's no meaningful effort or interest in helping resolve it.

“Offers the best customer service

Pros

Jonas has been proven to be a game changer for our manufacturing business. We've been able to benefit from its features to improve our project management and deliver top-notch services to our clients. One of my favorite features is the bookmark option as it is so easy to have multiple screens open at the same time. And the team behind Jonas is also great as they're always open to feedback and suggestions to keep the product fresh and updated. Especially our network administrators enjoyed the Jonas user conferences, where they gained valuable insights from the seminars and had the chance to network with other users.

Cons

Implementing Jonas is not at all easy as it has been really time-consuming for us. And the new Jonas dispatcher and scheduler, which is very different from the prior dispatch board, comes with a steep learning curve. Plus working with the customer team to prepare an eMobile app has been tedious at best. But it is a relief that the customer care team actually cares enough to give us all the time that we need in order to prepare the required information. We are hoping that it will simplify our operations and eventually flatten the learning curve as well.

“My experience with Jonas was pleasant

Pros

Well I did say my experience with this has been really good, enjoyable and very helpful. What I like the most is how easy it is to use and how unique it feels compared to other options available.

Cons

One thing I disliked most was the greeting, which seemed to be caused by a sudden failure, possibly due to internet issues and its quality.

“easy ERP system

Pros

One thing I appreciated most was how simple it was to use and I found it quite distinctive compared to other options.

Cons

The part I liked least was the greeting feature which seemed to be affected by a sudden issue, possibly related to the internet connection or network quality.

“Exceptional yet affordable

Pros

I am going to make it simple for the readers. When selecting CM software, you are supposed to ask three fundamental questions and Jonas is the answer to all of them. First, Jonas is reasonably priced. Second, they have amazing customer care service. Third, they really appreciate the feedback.

Cons

In the 20 years we have been with the company, the dispatch board is really the only thing that stands out as a problem. It still works the way it's supposed to but it could definitely be more efficient when it comes to scheduling daily calls.

“A complete software it is!

Pros

Jonas software covers everything we need it to and it works really well for us. If something goes wrong, the Jonas team is quick to step in. They can even take over your computer (with your permission, of course) and fix the issue remotely while you watch. The best thing is that they are always pretty quick about it. So overall I find Jonas simply the best because of everything it can do. From payroll and billing to AR/AP, job costing and service dispatch it is an all in one solution.

Cons

Me personally find it way easier to use the arrow keys instead of the mouse to navigate in Jonas. That said, some other users here prefer using the mouse, so it is really a matter of personal choice.

“Complete job costing

Pros

The biggest strengths of this software is how much it handles in one place and I find it very useful that it covers payroll, billing, AR/AP, job costing and service dispatch as a complete system.

Cons

Navigation tends to work better with the arrow keys than with the mouse. That works fine for me since I prefer using the keyboard but some people here would rather be able to rely more on the mouse.

“Minimize data entry errors

Pros

I love how Jonas gives me a real-time view of everything going on in the business. It is quite helpful in cutting down on data entry errors, which eventually allows us to get more accurate accounting data.

Cons

I had to fill out a ton of forms at the start and give out an endless amount of information.

“Reliable software for construction firms!

Pros

It's a solid enterprise solution for construction companies with a clean and user-friendly admin dashboard, and the report writer is definitely a step above the rest.

Cons

Our balance sheet sometimes gets out of balance and no one knows why. Plus UI is a bit outdated too.

“Has made everything easy for me

Pros

It has totally eliminated the need to run two separate systems for us. Also I love that one system is enough to extract information from accounting, service and maintenance.

Cons

Creating your own documents isn't easy at all and the process for making reports is pretty messy too.

“So far, so happy

Pros

The best thing about Jonas in my opinion is the user interface. Also the excellent admin dashboard really helps a lot in employee management.

Cons

It took me a little while to get the hang of it. So I feel like it might be tough for some people to master.

“Worth the money you spend

Pros

They really consider your business their own! Constantly working on our feedback and partnering with other companies that are commonly used in the field. They have successfully created a tool that is suitable for all levels of your organization.

Cons

We usually deal with big invoices, like in millions, and the software does not automatically include comas in the bills so we have to manually adjust before forwarding them which is a bit annoying.

“Easy to use even for beginners

Pros

Jonas software is very good and user-friendly. Plus it is easy to use at any time and even a beginner of our compnay find it quite useful.

Cons

No complaints as I think the software is very good and user-friendly. It is easy to use at any time.

“user-friendly business software

Pros

Using this software has been a really positive experience for me and I find it very user-friendly and easy to work with. Even as someone starting out, I found it genuinely helpful.

Cons

It's a very good, user-friendly piece of software and it remains simple to use whenever needed.

“Proven to be the best for our business

Pros

This software has integrated very well with our system and improved productivity. Dispatch scheduler has made our responses to customer queries more organized and timely.

Cons

The Job Costing module is one thing that I find really cumbersome. Also the job invoicing is a bit of a hassle. Like when I'm working with multiple customers for monthly draws, it takes so much time having to go in and out of each job just to create the invoice. Plus, if you don't have a bill set up in accounts receivable, you have to leave the job master, go into AR to set up the bill and then go back into the job master to finish everything. It is just a lot of extra steps.

“Thanks to Jonas, our productivity is improved

Pros

One of our main concerns while picking a solution was to go paperless. Jonas excellent features such as eMobile and Field time applications have helped us achieve just that. Plus it offers great customer service as well.

Cons

Jonas was the best choice after figuring out exactly what package we needed. So no complaints to report for now!

“A Valuable tool!

Pros

Jonas enterprise is an excellent option when you want to integrate multiple aspects of your business in one straight package. Now all our departments are on the same page at the same time which is of great value to us.

Cons

There are a few features we've heard are coming, but they never really seem to be happening.

“Fits our needs

Pros

Jonas fits our needs very well especially when it comes to multiple operating divisions at multiple locations. We are way more organized as compared to when we were using our previous software.

Cons

Like with any software, it took us a bit of time to get used to Jonas. The test company they set up before we went live was helpful but it still took some time to figure out how everything works. Now that we have had some time with it, we're all pretty comfortable navigating the software and getting the info we need.

“Started rough but ended smoothly

Pros

Program adapts to our needs fairly quickly. Also any recommendations we make often end up included in the updates which is great.

Cons

There are not any major issues we came across But yes, there are times when we need a "workaround" but Jonas has been really helpful in guiding us through those. The biggest challenge for us was the complete system changeover (which we chose to do). Along with that, it required us to think a little differently about how we handle things.

“Poor customer support!

Pros

The good thing about it is that you can very quickly and easily start a case. And it's generally easy to get around.

Cons

The fixes often feel more complicated than they need to be and when I call in for help on something urgent, the person I talk to does not always seem to understand what I am asking about.

“Quite impressed with the product!

Pros

Well I am really impressed with the schedule dispatching feature as it is simply amazing. Plus, the way it integrates accounting and time tracking is absolutely top-notch.

Cons

We handle a lot of custom home projects with lots of client involvement, but the client-side interface is not great. Since it's Windows-based, it caused some issues for a few of our workstations.

“Integrated scheduling system

Pros

Schedule dispatching has been an excellent feature in my experience and I find the way accounting and time tracking work together particularly effective.

Cons

Since we handle a lot of custom home projects with significant client involvement, the client-facing interface could be better. Its Windows-based roots also created challenges for some of our workstations.

“user friendly admin dashboard

Pros

One thing I really enjoy about this enterprise software is the interface and I find it very user-friendly especially the admin dashboard. It makes everything much more manageable for me and I also find the invoicing tools very practical for handling employee-related tasks.

Cons

It was a little confusing but once I understood how it worked, it really impressed me far more than I expected.

“Not worth your money!

Pros

I am really disappointed as I came to know that sales team promotes features that do not exist in this software. They assured us it would meet all our needs but it definitely does not.

Cons

Nothing works correctly ever. I process payroll weekly and constantly need to double-check, sometimes triple-check what the software does and does not do. Also the PO system does not work as they promised. We cannot enter a full invoice number from our vendors due to the character limit. Plus fixing things in Jonas feels nearly impossible.

“Critical payroll and PO errors

Pros

Right from the sales pitch, I was promised features this software simply does not have and I have found that it does not fully meet the expectations that were initially set.

Cons

Almost nothing works the way it should. I run payroll every week and have to double-check and sometimes even triple-check, what the system is doing or failing to do. The PO system also doesn't function the way it was presented to us. On top of that, we can't even enter a full vendor invoice number because of the character limit and trying to correct anything in the system is incredibly difficult.

“Offers easy customization options

Pros

Jonas is fairly easy to navigate and customize. Also adjusting buttons and updating prices is a not a problem anymore and training others to use the system was easy too. In short my experience with this software has served me simply the best.

Cons

I often encounter glitches. And whenever there is a change in the system, I believe there should be a tutorial available for staff.

“simple system customization workflow

Pros

Getting around the system is pretty easy for me and I find customizing it does not take much effort. Updating buttons and prices is quick and I was able to teach other staff members how to use it without difficulty.

Cons

System had frequent glitches which was frustrating. Whenever updates or changes were made, there really should have been a tutorial available for the staff.

“A complete solution for our industry

Pros

Jonas does an excellent job of bringing all parts of our business together in one software platform. Plus they are always on top of updating the software to make sure it stays current and meets our needs.

Cons

I wish there were a better training system. When a new employee joins us it would be great if Jonas provided a more effective training tool for us to use.

“Well integrated business platform

Pros

Having everything across our business connected in one platform has been a huge advantage for me and I find it handles integration very well. I also appreciate that the team keeps updating the software to stay aligned with our needs.

Cons

One thing that could be better is the training side. When new employees join, it would really help if there were a stronger built-in training system or tool we could use for onboarding.

“5 stars from my side to Jonas

Pros

With Jonas, we can now easily manage and see all the purchases made every day. It also helps us track where each employee has been so we can plan future schedules accordingly. Before Jonas, we were using multiple spreadsheets, but now everything is in one place as it's like a one-stop shop for us. Also now it is very easy to use once trained. Navigation is simple as well and I can find everything with just one click and it is designed to be very user-friendly.

Cons

I am overall happy at this point. I do not have any concerns or plans to change. However, I imagine that certain issues might arise over time.

“easy to use trained system

Pros

Once I had the training, I found it very simple to use. Navigation is easy and I can access most features with a single click which makes the system feel very user-friendly.

Cons

At this stage, I'm happy overall and haven't run into anything concerning or any reason to switch. I assume a few things might come up over time but nothing stands out right now.

“adaptable continuously improving software

Pros

Thing that really stands out is how adaptable the program is and I find the steady upgrades driven by customer feedback especially impressive. I've noticed that many suggestions actually get reviewed and, when they prove useful, are often implemented within a year, while the support team consistently works hard to resolve any issues I find.

Cons

There really aren't any major deal-breakers. From time to time, a few things need a workaround but the system is still very helpful when it comes to finding a way around those situations. The biggest hurdle for us was transitioning our entire system which was our own decision. That shift also meant we had to adjust our thinking and approach a bit.

“Using it for over a decade and not planning to switch!

Pros

Our company has been using this software for over 10 years. As we have grown and needed to track labor and materials per job site, Jonas has handled this perfectly for us.

Cons

I use two monitors and when I open a new window, it always opens twice. This problem started after my last upgrade and it is quite annoying.

“Long term reliable job tracking

Pros

Having used this software for more than 10 years, I can say it has kept up well as our business expanded. I rely on it to track labor and materials for each job site and it continues to meet that need effectively.

Cons

Since the last upgrade, a frustrating issue has started happening with my dual-monitor setup, every time I open a new window, it opens twice. It's pretty annoying.

“Reliable choice!

Pros

I really like that the software offers many different report options. Over time, I have learned where to find and use these reports properly.

Cons

I found it challenging to figure out which reports would give me the information I needed.

“easy reporting once learned

Pros

There are a lot of reporting options in the software and I've learned over time where those reports are and how to use them effectively.

Cons

At first, it was hard to tell which reports would give me the exact information I needed. After spending more time with it, I figured out which reports and settings provide the data I'm looking for.

“Real time connected enterprise

Pros

It brings every part of our company together in a single package and I find that this real-time alignment across departments has been incredibly valuable.

Cons

A few features we've been told are on the roadmap still haven't actually materialized which has been a bit disappointing.

“Choosing Jonas was the right decision!

Pros

I switched to Jonas mainly for the Job Costing feature and it continues to make my life easier. Payroll has also proven to be quite efficient, especially with managing multiple union agreements. Plus Jonas has helped us streamline our accounting processes and made everything run a lot more efficiently.

Cons

What I like least about Jonas is the Report Design feature. I find it hard to maneuver and create the reports I need.

“Efficient job costing payroll system

Pros

We originally moved to this software for the Job Costing feature and I still consider it one of the main reasons I'm satisfied with the switch. I've also found payroll much more efficient especially when managing multiple union agreements.

Cons

The part I'm least satisfied with is the Report Design feature. It's hard to navigate and putting together the reports I need can be frustrating.

“easy paperless field management

Pros

Switching to eMobile and Field Time made a noticeable difference for us and I've seen how it helped the office go paperless while improving job and work order management. I find the system easy to use and whenever I need help, support and trainers have been available without disrupting our existing processes.

Cons

Our only real complaint has been the hosted server through Contegix. That said we're scheduled to move to Azure in early May 2020 and we've heard very positive feedback about that service.

“Unified service accounting platform

Pros

Having everyone working within the same system is a major advantage and I appreciate how easily I can pull service details, maintenance records and accounting information whenever needed.

Cons

Building reports and creating custom documents can be challenging. Even though the addition of Emobile has been a welcome improvement, we still run into issues from time to time that need help from the IT support team.

“responsive user focused development team

Pros

From my experience, their team operates with a real sense of partnership and I feel they genuinely listen to users. I've seen them refine the software to match industry needs, collaborate with other providers and welcome feedback in a way that makes the product more practical for everyone.

Cons

One issue comes up when I invoice customers on contracts in the million-dollar range, the commas don't print on the invoice. Because of that, I have to manually correct the invoices before sending them out.

“scalable system

Pros

After putting in the time to learn the system properly, I found the flexibility to be excellent. The initial setup effort paid off for me and once our staff adapted, it became a reliable solution that I could tailor to our needs even replacing multiple older databases we previously relied on.

Cons

Report writer could definitely be more powerful but overall it still isn't hard to pull the information you need from the system.

“inconsistent support experience issues

Pros

It's dependable and does what it's supposed to do and I find the features align well with what our business actually needs.

Cons

To run software in different environments can be pretty finicky. There are frequent issues that become frustrating to work through with support and the quality of their reps is really inconsistent, I've had some who were very helpful and others who were completely useless when I needed assistance.