BMC Software Reviews

“Amazing management tool

Pros

It is great that it supports different ITIL processes and works well with other tools. Plus it is very stable and dependable so we can count on it to keep things running smoothly.

Cons

Sometimes custom developments on the product can affect its maintenance.

“One of the best for handling tickets

Pros

BMC Software is very useful for managing the daily ticketing queue and prioritizing high priority cases. We can view all updates and logs seamlessly and easily generate reports from the data.

Cons

I feel like it could be more automated similar to SNOW. And adding updates and information still requires quite a bit of manual work.

“Reliable software

Pros

The software has an auto refresh feature, so the view is automatically updated with new tickets. Also the reporting feature is great allowing us to generate reports to track and manage tickets by team which is really helpful for project management.

Cons

Well the UI could be more visually appealing and I think having a customization feature would be helpful for different teams to manage the LOVs as needed.

“A fair option in the market

Pros

BMC Software is a powerful choice for handling service requests, incidents and trouble tickets. As part of a major brand that leads in the OSS telecommunications sector I find it a bit expensive but it offers strong support for enterprise solutions.

Cons

The front end programming is not the best. Plus I find it difficult to build RPA automations around it. Floating licenses can be a problem too sometimes blocking users for a while when trying to log in from different IPs.

“Did not like it much

Pros

The program is really strong and gives us lots of tools and features to manage our information services more effectively.

Cons

I find it quite clunky due to all the available options.

“Not my top choice

Pros

I am not sure where this site got its information but it is incorrect. BMC Software has built-in mobile solutions for any HTML5 device plus apps available for download from Google or Apple stores that can connect to any instance. This system is also very powerful so if you do not have mature processes or good IT management, it could become quite a challenge. Plus it includes a Configuration Management Database (CMDB) which was the first of its kind and has many patents. I am not sure why this site claims otherwise. It offers a comprehensive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift management, outage management, impact analysis and integrations all built into the CMDB. The validation is top notch too. And when paired with the asset management system, it can handle everything from procurement to post deployment activities covering the entire lifecycle. But that is not all as it also manages cost and finance, contracts, licensing, warranties, leases, people and group associations and underpinning agreements. Not to mention everything is visualized with maps of infrastructure, relationships, models and services. You can even view this on actual maps through the Digital Workplace.

Cons

Upgrades and installations are a real hassle. Like we cannot just download the package and run setup. There are about 50 installations that need to be done, plus a checksum after each one and everything has to be installed in a specific order. Plus it does not make this easy for customers to understand since each tool has its own website with documentation. It is up to you to figure out what comes first and last. And I suspect they make it complicated to push subscriptions to their SaaS. Moreover it seems to neglect their on-prem customers, the very people who helped build this company. They have chosen to focus on SaaS and ignore the needs of their on-prem users.