Last Updated
Overview
BMC Software is a powerful IT operations platform that helps businesses automate tasks, manage services, and control complex mainframe systems. While it may feel overwhelming at first, especially for teams without a deep technical background, it comes packed with useful features, such as AI-driven workflows and real-time observability.
Overall Rating
Based on 6 users reviews
4
Rating Distribution
Positive
83%
Neutral
0%
Negative
17%
Starting Price
Custom
BMC Software Specifications
- Customer Service/Support
- Customer Support Ticketing
- Workflow Automation
- Automated Workflows
What Is BMC Software?
BMC Software is enterprise-grade IT operations software designed to help organizations automate routine tasks, manage complex services, and monitor performance across a variety of environments, including cloud, on-premise, and mainframe systems. Its flagship platforms include BMC Helix, which offers AI-powered automation and observability tools, and BMC AMI, which helps modernize and self-manage mainframe operations. Together, these solutions reduce the need for manual oversight, accelerate issue resolution, support compliance, and improve the overall efficiency of IT teams.
BMC Software Pricing
BMC Software Integrations
The BMC software supports integration with multiple systems and platforms, such as:
- Azure Databricks
- Microsoft Power BI
- PagerDuty
- Airbyte
- Jira Software
- GitLab
- Amazon Web Services
Who Is BMC Software For?
BMC Software is ideal for a wide range of industries and sectors, including:
- Large enterprises
- IT departments
- Financial services
- Healthcare
- Public sector
- Government agencies
Is BMC Software Right For You?
If your organization uses distributed systems alongside mainframes and requires unified IT management, BMC Software may be a suitable solution. BMC Software features such as AI-driven automation across Helix and AMI products reduce manual monitoring and error resolution. It works well for large enterprises, financial services, healthcare, and public sector users seeking scalable, observability‑focused IT operations.
Still doubtful if BMC Software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
BMC Software Features
IT Service Management (ITSM)
BMC Software helps IT teams fix problems faster and keep services running smoothly. With BMC Helix ITSM, you can report issues, track changes, and manage IT tasks from one place. It uses smart tools to suggest solutions and group similar problems together. This saves time, avoids repetitive work, and helps people access support more quickly.
Automation And Orchestration
BMC Software helps organizations work faster and more reliably by automating tasks and processes. With BMC automation solutions, you can manage workloads, streamline data center tasks, and connect IT processes in one place. It automates jobs across different systems, handles routine updates, and closes gaps between tools and teams. This improves efficiency, reduces manual work, and helps deliver services more quickly and securely.
Observability And AIOps
BMC Software’s observability tools help you see what’s happening across your systems in real time. If something starts to go wrong, it sends alerts and gives advice on how to fix it. It utilizes AI to identify issues promptly, even before users are aware of them. This helps avoid slowdowns, outages, or bigger issues.
Mainframe Data Protection
If your company uses mainframes, BMC helps keep your data safe. It offers tools to back up information, recover it if something goes wrong, and store it securely in the cloud. This is particularly useful during outages or attacks, such as ransomware. It also helps you follow data rules and avoid using old methods.
Job Scheduling & Workload Automation
BMC Software lets you schedule jobs and tasks so they happen automatically. For example, you can set reports to run every night or files to move at a certain time. Its tool, Control-M, handles work across different systems and even helps with app development. This keeps your IT work on time.
Pros And Cons of BMC Software
Pros
Connects well with other tools and apps
Smart system suggests solutions with AI
Works great for large and growing teams
Cons
Setup and updates can be hard and slow
May need extra help for deep setup tasks
BMC Software Reviews
Total 6 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars17%
Share your experience
Primary/Secondary Education, 11-50 employees
More than a year
“Amazing management tool”
Pros
It is great that it supports different ITIL processes and works well with other tools. Plus it is very stable and dependable so we can count on it to keep things running smoothly.
Cons
Sometimes custom developments on the product can affect its maintenance.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
Less than a year
“One of the best for handling tickets”
Pros
BMC Software is very useful for managing the daily ticketing queue and prioritizing high priority cases. We can view all updates and logs seamlessly and easily generate reports from the data.
Cons
I feel like it could be more automated similar to SNOW. And adding updates and information still requires quite a bit of manual work.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Reliable software”
Pros
The software has an auto refresh feature, so the view is automatically updated with new tickets. Also the reporting feature is great allowing us to generate reports to track and manage tickets by team which is really helpful for project management.
Cons
Well the UI could be more visually appealing and I think having a customization feature would be helpful for different teams to manage the LOVs as needed.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
7
Frequently Asked Questions
Does BMC Software have a mobile app?
Yes, BMC provides mobile apps for Helix ITSM and Digital Workplace.
Does BMC Software offer an API?
Yes, BMC offers robust REST APIs across its Helix platform.
Who are the typical users of BMC Software?
BMC Software is a great fit for large enterprises, IT teams, finance, healthcare, and government sectors.
What level of support does BMC Software offer?
Support includes web, email, and phone access depending on your plan.
What language does BMC Software support?
BMC Helix applications primarily support English by default.
What types of pricing plans does BMC Software offer?
BMC Software price is tailored to fit the specific needs of each business. Costs can vary based on the features you choose, the number of users, and your overall setup. To find a plan that aligns with your goals and budget, it’s best to request a customized BMC Software cost quotation.
What other apps does BMC Software integrate with?
BMC Software integrates smoothly with a wide range of platforms and systems, including Azure Databricks, Microsoft Power BI, PagerDuty, Airbyte, Jira Software, GitLab, and Amazon Web Services. To explore how these connections work, you can watch the BMC Software demo for more details.