CINC CRM Reviews

“very professional website

Pros

The website has a very professional appearance and is excellent for attracting new leads.

Cons

Though it is a good tool but the website and database services just cost too much.

“Fantastic support team

Pros

Support team is excellent. They communicate in a way that's easy to understand and they resolve problems quickly.

Cons

It took me a long time to get the hang of all the different filtering options.

“A platform that handles eveything

Pros

This platform can handle every job I need it to do and even more.

Cons

I honestly cannot think of a single thing I dislike about the platform.

“Great AI chats

Pros

I find the AI chats great for figuring out how soon someone wants to buy a house and what they are really looking for in a new home.

Cons

Honestly I still have not figured out how to pin an important note from my phone's app.

“helpful automation tools

Pros

I started seeing results quickly with this system. Plus I like that it automates a lot of the heavy lifting for you.

Cons

You really need proper training and ongoing support which was not available when I first signed up.

“Favorite features are text alerts and caller ID

Pros

My favorite features are getting a text when a potential customer visits my website and seeing their name pop up on my phone when they call me back.

Cons

I do not like that our emails go straight to the junk folder for AOL, Yahoo and Hotmail users, plus some do not even receive them at all. I tested this myself with test accounts on all three services.

“simple to navigate database

Pros

The database is user friendly and generally simple to navigate which I like the most about it.

Cons

The system does not connect us directly to the client and the dialer is difficult and clunky to use.

“powerful lead management tools

Pros

CINC CRM lead management and communication tools have helped me build a reliable and steady flow of income.

Cons

Sometimes the volume of leads makes it hard for us to keep up with contacting everyone which can feel overwhelming on top of all my other real estate duties.

“Easy for both our team and clients to use

Pros

The system is easy for both our team and our clients to use. We also get an amazing support from our excellent account representative.

Cons

We cannot block leads who are not interested but keep browsing our site. Also the mortgage calculator is inaccurate because it does not include taxes in the payment estimate.

“A user-friendly product

Pros

I really like the fast responses to my questions and how user friendly the product is to use.

Cons

The system marks a contact's email as unresponsive if they do not reply within six months. Thats frustrating because many of my leads are not ready to buy for a year or more.

“great texting and support

Pros

The texting features and the helpful support team are my top two favorite things.

Cons

My main complaints are the high cost and the low rate of turning leads into actual clients.

“smooth and logical workflow for client relationships

Pros

This CRM has a smooth, logical workflow that makes it simple for us to manage client relationships and connect with people effectively.

Cons

It is annoying to get random leads at 3 AM especially requests for showings where the person later claims they were just confused.

“Complete all-in-one system

Pros

I love that it is a complete, all in one system with every tool I need located in a single spot.

Cons

One thing I find challenging is training other agents on the platform because there is so much to cover.

“Very user-friendly!

Pros

It is very user friendly and simple to pick up. I would just love to see more tutorial videos on advanced strategies and helpful hints.

Cons

I would love to have more tutorial videos. I also wish there were more pre-written text and email templates provided for us to use.

“Big fan of the organized CRM and website

Pros

I am a big fan of the organized CRM and the attractive website designs. The team is also constantly improving the quality of leads and the experience for both agents and clients.

Cons

The subscription fee is too high. I would prefer to put that money directly into advertising instead.

“Great but lacks in multiple areas

Pros

It is great for distributing leads to agents and it's a powerful tool for finding new clients and the leads usually come with detailed information about what they are searching for.

Cons

Well the information I get from the inside sales agents is not always accurate. I have had calls transferred to me where the person is not even interested in buying or selling.

“waste of money with poor leads

Pros

I feel like there is nothing good about paying a huge amount of money every month and receiving absolutely no value back.

Cons

The lead quality is very poor. Most of the information I receive is bad and I have never managed to book a single showing from a lead. It feels like a complete waste of money.

“A responsive and knowledgeable support team

Pros

The support team is responsive and very knowledgeable and since they are based in Atlanta, they all understood the specifics of my local real estate market.

Cons

It seems like they focus too much on adding new features to the app instead of improving the main purpose such as generating quality leads and helping us engage with them. For example a mobile app is nice but most real work is still done on a laptop or tablet.

“solid lead generator

Pros

It generates leads so we can follow up with them and schedule appointments.

Cons

Some of the leads are already working with other agents but I guess that's just part of the business and cannot be avoided.

“Seamless link between website and CRM

Pros

The seamless link between the website and the client management system is my favorite part.

Cons

I would love to see more training resources for the website, better support and more flexible options. Better integration with Mojo would also be a huge help. Also the script training has not changed since I began and I wish there were different learning levels. A user forum to share tips and strategies would be really beneficial too.