CINC CRM Reviews

“dashboard features are top-notch

Pros

The pipeline view and lead dashboard are my favorite features. They help me stay organized and give me a clear view of who I need to contact and when.

Cons

Well the appointment system does not work well for me. After I meet with clients, I cannot mark the appointment as completed or add notes as it just shows as expired. So I need a way to confirm it happened and log the details.

“Phenomenal ROI

Pros

I saw a return on my investment just three months after joining. The team and the support you get are phenomenal. In short I have absolutely no regrets about signing up.

Cons

My only regret is that I did not start using this platform sooner.

“Database Filled with Empty Records

Pros

The CRM functionality alone justifies the cost. It brings together some really smart, simple features in a clean interface that's easy to use. I'm particularly impressed with the reverse prospecting capability that lets you match properties to people in your database.

Cons

The lead generation approach feels pretty scattered and ineffective. There are other companies providing similar services but they actually scrub the leads first which saves me tons of time as a busy agent. I shouldn't have to spend forever trying to qualify weak Facebook and Google leads and I've literally spent as much time qualifying these leads as I do with my own cold calls. For what I'm paying, the value just isnt there. Its way easier to just hire a VA to clean up my Facebook and Google leads and only pass along the ones ready to talk.

“Top-notch simplicity but worse lead quality

Pros

CINC CRM's simplicity, the helpful customer service and my dedicated account representative are all top-notch.

Cons

The leads are often low-quality and the overall trajectory seems to be getting worse.

“Incredibly useful reminders

Pros

I find the reminders, built-in calendar and the ability to see which homes a potential buyer has viewed incredibly useful.

Cons

I cannot include more than ten property listings in a single email to a client and its a bit frustratingg

“connects you with motivated clients

Pros

My favorite part is connecting with people who are genuinely motivated to buy or sell and are looking for my expertise to guide them.

Cons

It is a waste of time when leads have fake or invalid email addresses and phone numbers as it makes it impossible for us to contact them.

“A solid and user-friendly CRM

Pros

The CRM is solid overall as it is user friendly, easy to use and comes with plenty of useful tools.

Cons

According to me the price is a bit higher than other customer management systems out there.

“productive lead generator

Pros

This lead system generates more contacts than any other I've tried. The initial results were so impressive, they were hard to believe at first.

Cons

As an agent, I cannot use the home valuation tool directly like I have to pretend to be a lead to get a property's estimated value.

“best support!

Pros

The team's communication and the general support are what impress me the most, they're always helpful and responsive.

Cons

I do not have any complaints now. I used to mention the issue with low-quality leads but they have started filtering them better.

“A high-quality product

Pros

We get excellent service and a high-quality product for the price.

Cons

A few of the designated lead areas are not performing but thats not really the platform's fault.

“high cost and low quality

Pros

I use the dialer, message templates and the appointment scheduler and I like seeing when a lead is active online.

Cons

The cost is pretty high and we're getting too many low-quality leads. It ends up taking a lot of my time to sort through them and follow up.

“Very flexible and simple system

Pros

It is a very flexible and simple system where we can monitor just about anything with ease.

Cons

I feel the price is somewhat steep but the long-term benefits make it a worthwhile investment.

“Requires too much administrative oversight

Pros

I honestly cannot think of a single good thing to say about it.

Cons

Its very complex and it requires far too much administrative oversight to use effectively.

“modern, full-featured CRM

Pros

As per me it is a modern, full-featured CRM with all the tools a real estate agent needs.

Cons

The monthly fee is extremely high and since it is charged in US dollars, the cost for users in Canada is exceptionally expensive each month.

“A user-friendly platform

Pros

CINC CRM platform is user-friendly, plus it lets me track which agent called which lead and the automatic property alerts are great.

Cons

There is honestly nothing I dislike about the platform. I think it is really solid.

“helpful for scheduling home tours

Pros

It is very helpful for scheduling home tours for my clients. Other than that I really do not have anything to say.

Cons

My main issues are the cost and the quality of the leads. Many are just people browsing homes online with no real intention or need to buy.

“Comprehensive lead details

Pros

The lead details are comprehensive and the system helps us respond and follow up with incredible speed.

Cons

We get too many general emails from the training portal. I wish the sales team would share more useful tips instead like daily advice on organizing contacts, effective sales scripts and helpful features that other agents are using successfully.

“Simple to use

Pros

I love how simple it is to use, its powerful features and how well it works on my phone.

Cons

When I am making calls from my phone, the dialer often jumps back to the first name on my filtered list instead of staying on the last person I contacted.

“Excels at capturing and sorting leads with AI

Pros

It excels at capturing and sorting leads, automatically tracking their activity and using AI. Overall I find the whole system both powerful and easy to navigate.

Cons

I wish the customer management side was more powerful, with better email campaign options and more ways to organize my clients.

“Pretty simple and great for organization

Pros

The platform is pretty simple and does a great job of keeping all my client information organized in one place.

Cons

There is not a single thing I dislike about the system.