Conversational Cloud Reviews

“Delivers as expected

Pros

The interface is very clean and easy to use making it user friendly. We got the hang of it quickly.

Cons

Sometimes the app refreshes unexpectedly causing us to lose the ongoing conversation with customers.

“Better among the rest

Pros

It is an excellent tool for facilitating communication between customers and remote support. Plus it works across multiple platforms and everything done through it can be tracked, monitored and measured. The interface is also customizable and we can also use pre written responses.

Cons

The only issue I have noticed during my time using it is that it does not collect the customer's name in a way that allows you to label the chat. This can be really confusing when you have multiple chats open all labeled as visitor.

“Perfect for handling the basics

Pros

The chat interface is clean and easy to use, so it is simple to find what we need. Also the latest updates have really improved it making everything feel more modern and even easier to use.

Cons

I feel like it would be helpful to have feature to track trends and see what customers are asking about and how they feel about the support they got. As it will make reporting and understanding customer needs much easier.

“Fantastic platform to work with

Pros

LivePerson has done a great job when it comes to webchat tools. And I am really happy with all the features they have added. Also it is easy to find and use everything you need which makes the whole experience smooth and hassle-free.

Cons

Overall I am really satisfied with the software and it allows efficient customer engagement.

“Really impressive

Pros

I really like the smooth interface of this program. Also it is easy to use most of the time and the stats it provides are excellent for tracking performance.

Cons

After handling a lot of completed chats, the software can start to act up and get a bit glitchy. But once we clear out those old chats everything goes back to working smoothly again. As it is a quick fix that keeps things running well.

“Terrible customer service and poor stability

Pros

It is simple to use, has helpful reporting tools and the dashboard works well for us keeping track of everything.

Cons

There are quite a lot of dislikes I noticed such as the customer service problems, along with some outages and glitches. These issues can be frustrating and affect the overall experience.

“functions great and simple to use

Pros

This was the easiest live chat software we have used compared to others.

Cons

We could not respond to chats outside of business hours so we switched to a service that allows us to do that.

“Easy to use live chat tool

Pros

It is easy to use and offers a lot of information such as the persons location, computer type like OS, Windows and even city and state. Plus, I find it very easy to collaborate with other reps and work almost in real-time.

Cons

The interface is not very user friendly and could use an update. Also it feels a bit outdated to me and the feature set is limited so adding more features would be helpful.

“Help us connect with others in real-time

Pros

LiveEngage connects companies and freelancers directly with clients. I have seen U S based retailers and financial institutions use this tool to allow customers to chat with service reps which helped me take care of my issues online instead of waiting on hold.

Cons

Well I feel like the design could definitely be improved. And while other chat platforms are going for simpler visuals these days, LiveEngage still has a more traditional look with many buttons and small tabs.

“Really good but it needs a few updates

Pros

The ability to generate reports is the best. And you can set custom date ranges and filter by departments which is great when the software is used by multiple teams. This makes tracking things like average interaction time, wait times and abandoned chats much easier. Also it helps resolve customer concerns in real-time with customer details showing during the interaction.

Cons

One downside I have noticed is the inability to prioritize chats or choose which ones to take especially when you have paid support options. Also it would be helpful to pull up those chats immediately. Instead you can only respond in the order the chats are received. And resolving support issues can take a long time.

“Simple yet reliable

Pros

It is a great live chat tool thats pretty easy for both customer service teams to use and for customers who need help online. Overall everything works smoothly for us on both sides.

Cons

As a standalone solution I found it to be quite expensive and integrating it with other applications or platforms was not very simple.