Last Updated
Overview
Conversational Cloud offers advanced, AI-powered digital experiences that enhance customer interactions across multiple channels. Despite a steep learning curve for some users, its scalability, proven return on investment, cost savings, and higher customer satisfaction scores justify the investment. Overall, its strategic benefits make it an attractive option for customer engagement.
Overall Rating
Based on 11 users reviews
4.1
Rating Distribution
Positive
82%
Neutral
9%
Negative
9%
Starting Price
Custom
Conversational Cloud Specifications
- Contact Management
- Customer Communication Tracking
- Customer Service/Support
- Social Media Integration
What Is Conversational Cloud?
Conversational Cloud is a top conversational AI platform that transforms digital customer interactions. It helps businesses unify experiences across channels, from web chat to social media. With the help of AI-powered chatbots, businesses can automate routine inquiries, reduce response times, and operational costs. Agent support tools offer real-time assistance, boosting human efficiency. This software enables enterprises to handle many customer interactions and reduce high operational costs.
Conversational Cloud Pricing
Conversational Cloud pricing plans are customized with no license or service fees. Each plan is tailored to your business needs, based on conversation volume, number of channels, and AI capabilities required.
These plans are
- Bronze
- Silver
- Gold
Conversational Cloud Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Conversational Cloud For?
Conversational Cloud is ideal for a wide range of industries and sectors, including:
- Retail
- Automotive
- Travel and hospitality
- Financial services
- Healthcare
Is Conversational Cloud Right For You?
Conversational Cloud is ideal for large enterprises aiming to transform customer engagement and boost ROI. Combining AI automation with human support, it streamlines interactions across unified channels. Recognized with Gold Stevie® Awards and Fast Company honors, it delivers measurable results, cuts cost, raises CSAT, and drives conversions while offering continuous innovation and substantial long-term value.
Still doubtful if Conversational Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Conversational Cloud Features
Omnichannel Engagement
Conversational Cloud enables businesses to connect with customers across all preferred digital channels, including web chat, SMS, social media, and in-app messaging. This multi-channel approach ensures seamless and consistent interactions, enabling customers to engage on their terms. It enhances accessibility and responsiveness, fostering stronger relationships and a unified customer experience.
AI-Powered Chatbots
The platform uses advanced AI to automate routine inquiries and transactions with sophisticated chatbots. These smart bots reduce response times, lighten agent workload, and lower operational costs while keeping high-quality service. They offer 24/7 support, ensuring round-the-clock customer assistance beyond regular business hours.
Agent Assist And Intelligent Routing
Conversational Cloud enhances human agent performance by providing real-time suggestions and relevant information during conversations. The system intelligently escalates complex issues from bots to human agents, ensuring personalized support when necessary. This combination of automation and human expertise improves accuracy and speeds up problem resolution.
Real-time Conversational Analytics
With Conversational Cloud, businesses can gain detailed insights into customer interactions using comprehensive real-time analytics and reporting tools. The platform tracks conversation duration, sentiment, customer satisfaction (CSAT) scores, and customer intents. This data helps businesses monitor performance, improve strategies, and make well-informed decisions, ultimately maximizing ROI throughout the entire customer journey.
Enterprise-Grade Security And Scalability
The platform is designed for large-scale operations. Conversational Cloud manages billions of conversations each month, adhering to strict industry protocols. This solid framework guarantees secure customer interactions and regulatory compliance. Its proven ability to scale supports extensive customer engagement without sacrificing service quality.
Pros And Cons of Conversational Cloud
Pros
Monitor real-time website visitors’ locations
Seamless bot-to-human handoff
Great for high-volume chat environments
Cons
Cancellation process is unclear
Reporting tools feel clunky to use
Conversational Cloud Reviews
Total 11 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars36%
3
Stars9%
2
Stars0%
1
Stars9%
Share your experience
Telecommunications, 500+ employees
Less than a year
“Delivers as expected”
Pros
The interface is very clean and easy to use making it user friendly. We got the hang of it quickly.
Cons
Sometimes the app refreshes unexpectedly causing us to lose the ongoing conversation with customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
Less than a year
“Better among the rest”
Pros
It is an excellent tool for facilitating communication between customers and remote support. Plus it works across multiple platforms and everything done through it can be tracked, monitored and measured. The interface is also customizable and we can also use pre written responses.
Cons
The only issue I have noticed during my time using it is that it does not collect the customer's name in a way that allows you to label the chat. This can be really confusing when you have multiple chats open all labeled as visitor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Building Materials, 51-100 employees
Less than a year
“Perfect for handling the basics”
Pros
The chat interface is clean and easy to use, so it is simple to find what we need. Also the latest updates have really improved it making everything feel more modern and even easier to use.
Cons
I feel like it would be helpful to have feature to track trends and see what customers are asking about and how they feel about the support they got. As it will make reporting and understanding customer needs much easier.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What other apps does Conversational Cloud integrate with?
Conversational Cloud integrates various apps, including Salesforce, Zendesk, and SugarCRM.
Does Conversational Cloud have a mobile app?
Yes. Conversational Cloud offers a mobile app compatible with iOS and Android devices.
Who are the typical users of Conversational Cloud?
Conversational Cloud is used by many industries including retail, automotive, hospitality, and financial services.
What language does Conversational Cloud support?
Conversational Cloud supports up to 44 languages, including English, Spanish, Chinese, Arabic, French, and many more.
What level of support does Conversational Cloud offer?
Conversational Cloud offers 24/7 live support through email, chat, phone, knowledge base, and more.
What types of pricing plans does Conversational Cloud offer?
Conversational cloud contact us for a customized Conversational Cloud Price.
Does Conversational Cloud offer an API?
Yes. Conversational Cloud provides a comprehensive API.